I can no longer log into my old hotmail.com account, message saying it doesn't exist. Can someone please help?

Anonymous

Hi,

I have created this new outlook account just to log this issue.

I've had a hotmail.com email account for years but not accessed it for a while and I really need to access it for some urgent emails but am unable to log in. I keep getting the message: The Microsoft account is incorrect. Please try again.

I know and am 100% sure that the emails address I am entering is correct but it still says it doesn't exist. This is the first time i'm trying to access it since the outlook.com changes so it may be something to do with that. It won't even let me create a new account with the same email address which implies it still exists.

I have seen on the forum other people have the same problem and it was not mis-typing the email addresses or issues like that. So if someone could please have a look as I need to access my hotmail account asap that would be much appreciated.

I am happy to provide my email address and relevant details.

Thanks.

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Anonymous

Hi,

I'm here to assist you. I have tried to go to the sign up pageto create a new account and I was able to get the options to use @hotmail.com, @outlook.com and @live.com by clicking the dropdown arrow. You need to register the same account (@hotmail.com) if you wish to receive the emails that will be send to this account. I'd like to inform you that emails sent to @hotmail.com will not be received to account @outlook.com because it is 2 different accounts.

Please be reminded that you if you still cannot register the same account, it is possible that the account is still in the process of deletion from the database.

Should you have more questions, get back to us.

Thank you.

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103 additional answers

Anonymous

2015-10-07T16:15:31+00:00

"After an account becomes inactive, all messages, folders, and contacts are deleted. Incoming messages will be sent back to the sender as undeliverable."

This is false! I have lots of old ******@hotmail.com accounts that won't delete. They appear in outlook when I click on them but I can't get rid of them. I can't delete them.

HELP!
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Anonymous

2015-10-08T17:51:09+00:00

I AM LOCKED OUT OF Y OLD ACCOUNT AND I HAD TO RE-MAKE A NEW ONE SO I CAN GT MY BILLS, ETC. - I FORGOT MY PASSWORD ON MY OLD ACCT. AND THEN IT SAID I TRIED TOO MANY TIMES SO IM LOCKED OUT --THEN IT SAID IT COULD BE GOTTEN BACK UT IT WOULD TAKE 30 DAYS, SO I HAD TO MAKE A NEW ACCT. - I NEED MY OLD ACCT. IM SURE IT IS FULL OF MAIL....SOME IMPORTANT MAIL THANK YOU, DONNA MORRISON - PHONE 904-416-8763 - OLD HOTMAIL ACCCT. THAT I NEED UNLOCKED AND A NEW PASSWORD IS - ******@HOTMAIL.COM ---THE NEW ACCOUNT I JUST MADE FOR MY USE IS ******@HOTMAIL.COM - PLEASE DONT MESS WITH THAT ACCT. - THANKS
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Anonymous

2015-10-22T06:55:05+00:00

hi

My hotmail account stop working suddenly, I've been using my hotmail account everyday for years and this morning I've been told my hotmail account doesn't exist??? I don't know what happened to my hotmail account, I don't see why it becomes inactivated since I've never try to inactivated my account. I there any way that I can access to my hotmail account again since I have many important files in my account?

i really need help please
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Anonymous

2016-01-04T00:45:29+00:00

Hello Leilani

I have been trying to access my old Hotmail and Live account for ages. I did try to follow the instructions that you provided without success.

I just can access them because of password forgetfulness.

Please help make things a bit easier?

Thanks Col
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