I can no longer log into my old hotmail.com account, message saying it doesn't exist. Can someone please help?

Anonymous
2013-07-26T21:31:49+00:00

Hi,

I have created this new outlook account just to log this issue.

I've had a hotmail.com email account for years but not accessed it for a while and I really need to access it for some urgent emails but am unable to log in. I keep getting the message: The Microsoft account is incorrect. Please try again.

I know and am 100% sure that the emails address I am entering is correct but it still says it doesn't exist. This is the first time i'm trying to access it since the outlook.com changes so it may be something to do with that. It won't even let me create a new account with the same email address which implies it still exists.

I have seen on the forum other people have the same problem and it was not mis-typing the email addresses or issues like that. So if someone could please have a look as I need to access my hotmail account asap that would be much appreciated.

I am happy to provide my email address and relevant details.

Thanks.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-07-28T01:58:53+00:00

Hi,

I'm here to assist you. I have tried to go to the sign up pageto create a new account and I was able to get the options to use @hotmail.com, @outlook.com and @live.com by clicking the dropdown arrow. You need to register the same account (@hotmail.com) if you wish to receive the emails that will be send to this account. I'd like to inform you that emails sent to @hotmail.com will not be received to account @outlook.com because it is 2 different accounts.

Please be reminded that you if you still cannot register the same account, it is possible that the account is still in the process of deletion from the database.

Should you have more questions, get back to us.

Thank you.

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  1. Anonymous
    2014-01-11T04:11:13+00:00

    Hi South London Centre, GraemeDaniels and Jimmy Hobby,

    Welcome to Microsoft Community forum. We apologize for not being able to address your question in a timely manner.

    Based on your description, you're getting an error "Account doesn't exists" when trying to access your account. To start the investigation to your issue and determine its rootcause, please provide us the following information:

    - Email account you're having  issue with.

    - Have you done any changes in your that might have led you to this issue?

    • Can you provide us the exact steps that you did before the issue occured?
    • When was the last time you've accessed your account?
    • Did you click on any link before this issue occured?

    Note: For security purposes, please post your email accounts on the private message area I have provided above your posts. You also need to login this Forum to view the private message link.

    We look forward to your response.

    Thank you,

    Cherry

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  2. Anonymous
    2014-01-06T16:02:29+00:00

    Nevermind! Please disregard above post! Got in! I'm all set!!

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  3. Anonymous
    2014-01-06T15:50:39+00:00

    Hello I have the same issue as above and am responding from a alternative account. I have had my email address for over a decade and will be devastated of my emails are gone. But at a minimum I need the address back. I'm receiving error message my hotmail account doesn't exist. Please help. Pk007usa. Thank you!

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  4. Anonymous
    2014-01-05T01:10:54+00:00

    I am a little confused about what to do to have my emails continue from my Hotmail.com account.  I am not able to login using my @Hotmail.com - I tried and it told me the account did not exist.  When I login using @outlook.com, I can get into my email account but it appears that I am not receiving any emails.  Can you please help?

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