I can no longer log into my old hotmail.com account, message saying it doesn't exist. Can someone please help?

Anonymous
2013-07-26T21:31:49+00:00

Hi,

I have created this new outlook account just to log this issue.

I've had a hotmail.com email account for years but not accessed it for a while and I really need to access it for some urgent emails but am unable to log in. I keep getting the message: The Microsoft account is incorrect. Please try again.

I know and am 100% sure that the emails address I am entering is correct but it still says it doesn't exist. This is the first time i'm trying to access it since the outlook.com changes so it may be something to do with that. It won't even let me create a new account with the same email address which implies it still exists.

I have seen on the forum other people have the same problem and it was not mis-typing the email addresses or issues like that. So if someone could please have a look as I need to access my hotmail account asap that would be much appreciated.

I am happy to provide my email address and relevant details.

Thanks.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-07-28T01:58:53+00:00

Hi,

I'm here to assist you. I have tried to go to the sign up pageto create a new account and I was able to get the options to use @hotmail.com, @outlook.com and @live.com by clicking the dropdown arrow. You need to register the same account (@hotmail.com) if you wish to receive the emails that will be send to this account. I'd like to inform you that emails sent to @hotmail.com will not be received to account @outlook.com because it is 2 different accounts.

Please be reminded that you if you still cannot register the same account, it is possible that the account is still in the process of deletion from the database.

Should you have more questions, get back to us.

Thank you.

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  1. Anonymous
    2014-07-18T11:14:52+00:00

    Hi,

    Welcome to Microsoft Community. I understand that you want assistance with your concern about your account. 

    It will be helpful if I provide an additional Microsoft Support to deal with your issue as it may require personal information exchange between you and our support team that we are avoiding to be posted or discussed here in public forum.  To learn more about how to get help, please click **here**.

    Let us know if you have more questions.

    Thank you.

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  2. Anonymous
    2014-07-18T10:59:06+00:00

    Hello,  

    I am having the same issue you had. Can you please help me out & let me know what you had to do. I am trying to access my twitter account but it won't let me because when I try to sign into my old hotmail account it says it no longer exists. I just need to access that account so I can change my privacy settings! Please, I saw that you were able to re-activate your old email, this is something I really need to do. Please let me know what you did.

    Thank you for your time!

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  3. Anonymous
    2014-07-18T10:56:08+00:00

    Hello,

    I saw your conversation above with VishKhiroya. I have the same issue. I'm trying to change my privacy settings on my twitter but it is linked with my old email account. When I try to sign in it says that my email doesn't exist anymore, I don't care about the emails on the account I just need that account to PLEASE re open for this is something that is irritating me because I want to change my settings really bad & it won't let me due to this email issue. PLEASE PLEASE PLEASE help me out!

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  4. Anonymous
    2014-07-07T23:06:49+00:00

    Hi reecekeene and NirmalaChand,

    In order to protect the privacy of your personal data and provide you with the best personal support possible, please create a support case using our secure online form: Contact Support

    This allows us to work with you in a secured environment. Click the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form.

    If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com .

    Please be informed that I've locked this thread.

    Thanks!

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