I can no longer log into my old hotmail.com account, message saying it doesn't exist. Can someone please help?

Anonymous
2013-07-26T21:31:49+00:00

Hi,

I have created this new outlook account just to log this issue.

I've had a hotmail.com email account for years but not accessed it for a while and I really need to access it for some urgent emails but am unable to log in. I keep getting the message: The Microsoft account is incorrect. Please try again.

I know and am 100% sure that the emails address I am entering is correct but it still says it doesn't exist. This is the first time i'm trying to access it since the outlook.com changes so it may be something to do with that. It won't even let me create a new account with the same email address which implies it still exists.

I have seen on the forum other people have the same problem and it was not mis-typing the email addresses or issues like that. So if someone could please have a look as I need to access my hotmail account asap that would be much appreciated.

I am happy to provide my email address and relevant details.

Thanks.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-07-28T01:58:53+00:00

Hi,

I'm here to assist you. I have tried to go to the sign up pageto create a new account and I was able to get the options to use @hotmail.com, @outlook.com and @live.com by clicking the dropdown arrow. You need to register the same account (@hotmail.com) if you wish to receive the emails that will be send to this account. I'd like to inform you that emails sent to @hotmail.com will not be received to account @outlook.com because it is 2 different accounts.

Please be reminded that you if you still cannot register the same account, it is possible that the account is still in the process of deletion from the database.

Should you have more questions, get back to us.

Thank you.

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  1. Anonymous
    2018-07-11T16:26:00+00:00

    I need the mail transferred from ******@hotmail.com to the hotmail.com account.  What happens to the Norton and Microsoft Office accounts  I still have verification based on having this account. What will happen when verification go through now?

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  2. Anonymous
    2018-07-08T01:22:31+00:00

    I have an old hotmail account it has not been used in years i have no idea of password and no knowledge of previous emails sent or subject so submitting a form is useless. I need access to my Facebook for my business but its set up to the old email

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  3. Anonymous
    2018-06-27T13:35:00+00:00

    I have sign in to microsoft with my hotmail address.  I hope this solves the problem.

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  4. Anonymous
    2018-06-05T14:42:55+00:00

    cannot access my hot mail account

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