I can no longer log into my old hotmail.com account, message saying it doesn't exist. Can someone please help?

Anonymous
2013-07-26T21:31:49+00:00

Hi,

I have created this new outlook account just to log this issue.

I've had a hotmail.com email account for years but not accessed it for a while and I really need to access it for some urgent emails but am unable to log in. I keep getting the message: The Microsoft account is incorrect. Please try again.

I know and am 100% sure that the emails address I am entering is correct but it still says it doesn't exist. This is the first time i'm trying to access it since the outlook.com changes so it may be something to do with that. It won't even let me create a new account with the same email address which implies it still exists.

I have seen on the forum other people have the same problem and it was not mis-typing the email addresses or issues like that. So if someone could please have a look as I need to access my hotmail account asap that would be much appreciated.

I am happy to provide my email address and relevant details.

Thanks.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-07-28T01:58:53+00:00

Hi,

I'm here to assist you. I have tried to go to the sign up pageto create a new account and I was able to get the options to use @hotmail.com, @outlook.com and @live.com by clicking the dropdown arrow. You need to register the same account (@hotmail.com) if you wish to receive the emails that will be send to this account. I'd like to inform you that emails sent to @hotmail.com will not be received to account @outlook.com because it is 2 different accounts.

Please be reminded that you if you still cannot register the same account, it is possible that the account is still in the process of deletion from the database.

Should you have more questions, get back to us.

Thank you.

Was this answer helpful?

200+ people found this answer helpful.
0 comments

103 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-03-20T14:49:52+00:00

    ******@outlook.com and name@hotmailcom used to be the same thing, one was an alias for the other.  Something happened recently [last night?] where the outlook.com is preferred over hotmail..com.  I do not know everything that is impacted by this change, but Apple definitely has a problem with the change.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-03-09T09:54:18+00:00

    Hi Madianalt,

    Please initiate a new thread since this thread has already aged.

    Thanks.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-03-08T23:36:22+00:00

    I'm having the same problem, and it's frustrating.

    I regularly check this email nearly everyday, or every 2-3 days depends but im active on it and I constantly get emails on it.

    It told me my password was wrong (despite it being right) and I ended up resetting my password and getting a reset link as shown here.

    https://gyazo.com/954544f11ab39c035b7c640dfd110738

    However, when I go to reset it and click the link it tells me for security purposes to enter my email and once I do so it say's that my account isnt recongized.

    My email is:

    **********@hotmail.co.uk (Removed by Forum Moderator)

    I've got emails on there from nearly 8 years ago, and I want them back rn.

    ***Post edited by Forum Moderator to remove PII (Personal Identifiable Information)***

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-03-08T16:53:19+00:00

    Hi,

    I have created this new outlook account just to log this issue.

    I've had a hotmail.com email account for years but not accessed it for a while and I really need to access it for some urgent emails but am unable to log in. I keep getting the message: The Microsoft account is incorrect. Please try again.

    I know and am 100% sure that the emails address I am entering is correct but it still says it doesn't exist. This is the first time i'm trying to access it since the outlook.com changes so it may be something to do with that. It won't even let me create a new account with the same email address which implies it still exists.

    I have seen on the forum other people have the same problem and it was not mis-typing the email addresses or issues like that. So if someone could please have a look as I need to access my hotmail account asap that would be much appreciated.

    I am happy to provide my email address and relevant details.

    Thanks.

    Was this answer helpful?

    0 comments