Login to Outlook fails ... MSPPError=-2147205086

Anonymous
2013-01-06T23:45:56+00:00

I'm trying to signin to Outlook.com with my account and it's failing with a blank page but MSPPError=-2147205086 is at the end of the url.

I am not logged in to office365 or outlook on any other machine.

I can still access my account using Outlook 2013.

Any ideas please?

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-05-31T20:05:11+00:00

Hi everyone,

Our Support Specialist has informed everyone that this issue and it's collated data have been forwarded to our Engineers for investigation and resolution.

Please refer to Carlo_R.'s post at the outset of this thread for more information.

Thank you.

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Anonymous
2013-05-29T17:11:21+00:00

Hi Everyone,

This is Carlo of the Outlook.com Support Escalations Team.  I am a Senior Support Analyst for Microsoft and I am part of the Team investigating this issue/behavior.

I would like to set everyone's expectations that this issue is still being investigated by our Microsoft Engineers.  We have forwarded the screenshots and fiddler trace logs that have been provided by the earlier customers.  Please be assured that all of the information that you have submitted to us have been collated properly and such information will be used in order to determine the root cause of this issue.

I would advise everyone to check this thread from time to time for updates on this issue.  In the meantime, I would like everyone to try this possible workaround only if this is applicable to you and your account:

1.) Determine if the Office 365 subscription that you are using is the Preview version or not.

2.) Take note of the first time that this issue happened and if it coincides that you used the Office 365 preview.

3.) If you are using the preview version and if the time that this issue first happened coincides with each other, then kindly unsubscribe from the preview version.

4.) Try again and see if the issue persists.

In the meantime, we will be investigating this issue further on our end also so that we can compare the results of our investigation with our Microsoft Engineers.

I would also like to thank MJJennings for sharing this information with us.  We greatly appreciate it.

We would like to thank everyone for your patience and understanding regarding this issue.

Thank you.

Regards,

Carlo

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94 additional answers

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  1. Anonymous
    2013-05-29T15:28:34+00:00

    Hi everyone,

    We sincerely apologize for the inconvenience this matter may have caused you.

    Please verify if the same issue happens when you try to use another browser or computer. Kindly provide us more detailed description of your issue so we could further assist you with your concern.

    Thank you!

    Really... Well then, here you go:

    Internet Explorer:

    Versions 8,9 and 10.0.9200

    Firefox:

    Mac 20.1

    PC: 20.1, 21

    Google Chrome Mac:

    27.0.1453.93

    Safari:

    Mac 6.0.4

    Opera:

    12.15

    Safari iOS:

    Latest released version

    Google Chrome iOS:

    Latest released version

    IT DOESN'T WORK ON ANY OF THE ABOVE BROWSERS!!  - GOT IT

    Now, just fix the issue and stop wasting our time testing your non-working software!

    Thank you and have a pleasant day.

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  2. Anonymous
    2013-05-29T21:51:32+00:00

    3.) If you are using the preview version and if the time that this issue first happened coincides with each other, then kindly unsubscribe from the preview version.

    How do I unsubscribe?

    Thanks

    Pat NH USA

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  3. Anonymous
    2013-05-29T23:49:49+00:00

    Hi Pat,

    If you are using Office 365 Preview version and wants to unsubscribe it, I suggest that you contact Office 365 support team for further assistance regarding this issue. You can post this issue in this link.

    If you have other concern or question, don't hesitate to inform us and we'll be happy to further assist you.

    Thanks!

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