This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I'm trying to signin to Outlook.com with my account and it's failing with a blank page but MSPPError=-2147205086 is at the end of the url.
I am not logged in to office365 or outlook on any other machine.
I can still access my account using Outlook 2013.
Any ideas please?
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi everyone,
Our Support Specialist has informed everyone that this issue and it's collated data have been forwarded to our Engineers for investigation and resolution.
Please refer to Carlo_R.'s post at the outset of this thread for more information.
Thank you.
Hi Everyone,
This is Carlo of the Outlook.com Support Escalations Team. I am a Senior Support Analyst for Microsoft and I am part of the Team investigating this issue/behavior.
I would like to set everyone's expectations that this issue is still being investigated by our Microsoft Engineers. We have forwarded the screenshots and fiddler trace logs that have been provided by the earlier customers. Please be assured that all of the information that you have submitted to us have been collated properly and such information will be used in order to determine the root cause of this issue.
I would advise everyone to check this thread from time to time for updates on this issue. In the meantime, I would like everyone to try this possible workaround only if this is applicable to you and your account:
1.) Determine if the Office 365 subscription that you are using is the Preview version or not.
2.) Take note of the first time that this issue happened and if it coincides that you used the Office 365 preview.
3.) If you are using the preview version and if the time that this issue first happened coincides with each other, then kindly unsubscribe from the preview version.
4.) Try again and see if the issue persists.
In the meantime, we will be investigating this issue further on our end also so that we can compare the results of our investigation with our Microsoft Engineers.
I would also like to thank MJJennings for sharing this information with us. We greatly appreciate it.
We would like to thank everyone for your patience and understanding regarding this issue.
Thank you.
Regards,
Carlo
Hi,
Sorry for the confusion. It would be more helpful if you can provide us a screenshot of the error message received and if you would grant us a permission to access your account so we can speed up the process of troubleshooting. Please upload the requested information on the private message tab that I have created.
Please click the notification states “You have a private reply to this message. Click here to read it on our secure private message” section or by clicking the “Private Messages” tab above the first post. Make sure that you are currently signed in to Microsoft Community to view the private message.
Thank you.
In addition I can not login to domains.live.com.
When I attempt to do so, I keep getting the login screen.
If I try to register the domain I'm told it is already registered - It's not I OWN THE domain and the MX records point to google.
Please go back and read my other comments.
I DO NOT have an Office 365 account. Your system is confused and broken. I have NEVER had an Office 365 account.
I am the domain admin for my account and I can be 100% sure that it is currently part of Google apps, MX records point to google.
Please fix my account, this support is a total shambles. How do I talk to someone that know about this stuff please?