Login to Outlook fails ... MSPPError=-2147205086

Anonymous
2013-01-06T23:45:56+00:00

I'm trying to signin to Outlook.com with my account and it's failing with a blank page but MSPPError=-2147205086 is at the end of the url.

I am not logged in to office365 or outlook on any other machine.

I can still access my account using Outlook 2013.

Any ideas please?

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-05-31T20:05:11+00:00

Hi everyone,

Our Support Specialist has informed everyone that this issue and it's collated data have been forwarded to our Engineers for investigation and resolution.

Please refer to Carlo_R.'s post at the outset of this thread for more information.

Thank you.

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Anonymous
2013-05-29T17:11:21+00:00

Hi Everyone,

This is Carlo of the Outlook.com Support Escalations Team.  I am a Senior Support Analyst for Microsoft and I am part of the Team investigating this issue/behavior.

I would like to set everyone's expectations that this issue is still being investigated by our Microsoft Engineers.  We have forwarded the screenshots and fiddler trace logs that have been provided by the earlier customers.  Please be assured that all of the information that you have submitted to us have been collated properly and such information will be used in order to determine the root cause of this issue.

I would advise everyone to check this thread from time to time for updates on this issue.  In the meantime, I would like everyone to try this possible workaround only if this is applicable to you and your account:

1.) Determine if the Office 365 subscription that you are using is the Preview version or not.

2.) Take note of the first time that this issue happened and if it coincides that you used the Office 365 preview.

3.) If you are using the preview version and if the time that this issue first happened coincides with each other, then kindly unsubscribe from the preview version.

4.) Try again and see if the issue persists.

In the meantime, we will be investigating this issue further on our end also so that we can compare the results of our investigation with our Microsoft Engineers.

I would also like to thank MJJennings for sharing this information with us.  We greatly appreciate it.

We would like to thank everyone for your patience and understanding regarding this issue.

Thank you.

Regards,

Carlo

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94 additional answers

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  1. Anonymous
    2013-03-21T04:46:55+00:00
    • Does this issue persist on a different computer? Yes
    • Does this issue persist on a different browser? Yes
    • Does this issue persist when using a different account? No. I don't have problem with this account, but I have problem with my other account with custom domain.
    • Have you tried accessing your account through http://mail.live.com? Yes

    Trying to connect to mail.live.com got the following error.https://pod51055.outlook.com/owa/?hm=1&f=255&MSPPError=-2147205086

    Trying to connect to hotmail.com got the following error.https://pod51055.outlook.com/owa/?hm=1&f=255&MSPPError=-2147205086


    **Trying to connect to outlook.com got the following error.**https://pod51055.outlook.com/owa/?hm=1&owa=1&f=255&MSPPError=-2147205086


    • no problem connecting to People Calendar SkyDrive

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  2. Anonymous
    2013-03-20T02:21:09+00:00

    I'm experiencing the same issue as noted by others:

    https://pod51044.outlook.com/owa/?hm=1&f=255&MSPPError=-2147205086

    with a totally empty page (no HTML tags when viewing source).  This began yesterday.

    Connection via POP3 also fails, no error (just continuously prompts for password).

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  3. Anonymous
    2013-03-18T13:56:55+00:00

    I've the similar problem. I can't access to my Office 365 account (******@nextsw.it)  in the browser.

    With many different browsers I get a blank page and this url:

    https://pod51048.outlook.com/owa/?hm=1&owa=1&f=255&MSPPError=-2147205086

    Please help me to solve this problem because I can't access my work email!!!

    Thanks

    Giuseppe F.

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