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I'm trying to signin to Outlook.com with my account and it's failing with a blank page but MSPPError=-2147205086 is at the end of the url.
I am not logged in to office365 or outlook on any other machine.
I can still access my account using Outlook 2013.
Any ideas please?
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi everyone,
Our Support Specialist has informed everyone that this issue and it's collated data have been forwarded to our Engineers for investigation and resolution.
Please refer to Carlo_R.'s post at the outset of this thread for more information.
Thank you.
Hi Everyone,
This is Carlo of the Outlook.com Support Escalations Team. I am a Senior Support Analyst for Microsoft and I am part of the Team investigating this issue/behavior.
I would like to set everyone's expectations that this issue is still being investigated by our Microsoft Engineers. We have forwarded the screenshots and fiddler trace logs that have been provided by the earlier customers. Please be assured that all of the information that you have submitted to us have been collated properly and such information will be used in order to determine the root cause of this issue.
I would advise everyone to check this thread from time to time for updates on this issue. In the meantime, I would like everyone to try this possible workaround only if this is applicable to you and your account:
1.) Determine if the Office 365 subscription that you are using is the Preview version or not.
2.) Take note of the first time that this issue happened and if it coincides that you used the Office 365 preview.
3.) If you are using the preview version and if the time that this issue first happened coincides with each other, then kindly unsubscribe from the preview version.
4.) Try again and see if the issue persists.
In the meantime, we will be investigating this issue further on our end also so that we can compare the results of our investigation with our Microsoft Engineers.
I would also like to thank MJJennings for sharing this information with us. We greatly appreciate it.
We would like to thank everyone for your patience and understanding regarding this issue.
Thank you.
Regards,
Carlo
"I'm willing to help Microsoft and provide the affected email address, screenshot and fiddler trace. Please open a private upload area, I'll upload the log file for you".
I recently shut down my domain at https://domains.live.com in order to move it to a hosted exchange plan. I'm experiencing the same issues.
"I'm willing to help Microsoft and provide the affected email address, screenshot and fiddler trace. Please open a private upload area, I'll upload the log file for you".
I still think it is a problem with non-live emails. Also my address was once associated with a 365 account, which proved to be too expensive for our organization and we went back to Sharepoint.
Hi Everyone,
We apologize for the inconvenience that this issue has caused you. We aren't able to reproduce the issue in our end. We need your help by providing all the details and information of the affected account.
For those who already have their private message area, please respond with the affected email address.
For those who are willing to provide the details of the account and the issue please respond to this thread with: "I'm willing to help Microsoft and provide the affected email address, screenshot and fiddler trace. Please open a private upload area, I'll upload the log file for you".
Thank you for your patience and cooperation.