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I'm trying to signin to Outlook.com with my account and it's failing with a blank page but MSPPError=-2147205086 is at the end of the url.
I am not logged in to office365 or outlook on any other machine.
I can still access my account using Outlook 2013.
Any ideas please?
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi everyone,
Our Support Specialist has informed everyone that this issue and it's collated data have been forwarded to our Engineers for investigation and resolution.
Please refer to Carlo_R.'s post at the outset of this thread for more information.
Thank you.
Hi Everyone,
This is Carlo of the Outlook.com Support Escalations Team. I am a Senior Support Analyst for Microsoft and I am part of the Team investigating this issue/behavior.
I would like to set everyone's expectations that this issue is still being investigated by our Microsoft Engineers. We have forwarded the screenshots and fiddler trace logs that have been provided by the earlier customers. Please be assured that all of the information that you have submitted to us have been collated properly and such information will be used in order to determine the root cause of this issue.
I would advise everyone to check this thread from time to time for updates on this issue. In the meantime, I would like everyone to try this possible workaround only if this is applicable to you and your account:
1.) Determine if the Office 365 subscription that you are using is the Preview version or not.
2.) Take note of the first time that this issue happened and if it coincides that you used the Office 365 preview.
3.) If you are using the preview version and if the time that this issue first happened coincides with each other, then kindly unsubscribe from the preview version.
4.) Try again and see if the issue persists.
In the meantime, we will be investigating this issue further on our end also so that we can compare the results of our investigation with our Microsoft Engineers.
I would also like to thank MJJennings for sharing this information with us. We greatly appreciate it.
We would like to thank everyone for your patience and understanding regarding this issue.
Thank you.
Regards,
Carlo
I am seeing the same symptoms. Since yesterday, I have been unable to log onto Outlook.com from any PC or browser. When I enter www.outlook.com, I get the logon screen. If I enter an incorrect PW, it acts as it should. If I enter an correct PW, it gives me a blank screen with the following string as the URL address: https://pod51034.outlook.com/owa/?hm=1&owa=1&f=255&MSPPError=-2147205086
I can sign onto and use my Office.com account. Outlook.com is working because I can see the emails coming thru to my Outlook 2013 account that is connected via EAS. It's only the Outlook.com web access that seems to be affected.
In my case, I think that I contributed to the creation of the problem by experimenting with Exchange Online. I have a paid Office 365 Home Premium account that was working correctly. For reasons not related to this post, I took up an offer for a 30 day free trial to use Exchange Online which actually turned out to be an offer to test Office 365 Enterprise. In setting that up, I was asked for my Microsoft Account ID which I used when logging on to the new service. The setup also asked me to add a DNS TXT entry to show that I actually owned my domain. It was after that I first noticed the problem with not being able to log on to Outlook.com.
I did not go further into the Office 365 Enterprise setup and I have since removed the DNS entry from my ISP's server. The deletion has had ample time to propagate, but there is no change in the failed logon. I am trying to delete the entire service (Office 365 Enterprise) but that doesn't seem to be an option.
I think I figured out what my client's problem is.
He has signed up to a live account with his custom domain email address. Then he signed up to office 365 using the same address again.
I have exactly the same problem, did you find a solution?
br
Hi
I'll be happy to assist you with your concern that you wanted to post your information in a private message area.
Please upload the screenshots on the private message created for you. Also, please follow the instructions on how to collect the log files for Windows Live Mail. You can click on the red link that says, "You have a private reply to this message. Click here to read it on our secure private messages section." Please make sure you are signed in to view this message
Yuor patience is highly appreciated.
Thank you,