Login to Outlook fails ... MSPPError=-2147205086

Anonymous

I'm trying to signin to Outlook.com with my account and it's failing with a blank page but MSPPError=-2147205086 is at the end of the url.

I am not logged in to office365 or outlook on any other machine.

I can still access my account using Outlook 2013.

Any ideas please?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi everyone,

Our Support Specialist has informed everyone that this issue and it's collated data have been forwarded to our Engineers for investigation and resolution.

Please refer to Carlo_R.'s post at the outset of this thread for more information.

Thank you.

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Answer accepted by question author

Anonymous

Hi Everyone,

This is Carlo of the Outlook.com Support Escalations Team. I am a Senior Support Analyst for Microsoft and I am part of the Team investigating this issue/behavior.

I would like to set everyone's expectations that this issue is still being investigated by our Microsoft Engineers. We have forwarded the screenshots and fiddler trace logs that have been provided by the earlier customers. Please be assured that all of the information that you have submitted to us have been collated properly and such information will be used in order to determine the root cause of this issue.

I would advise everyone to check this thread from time to time for updates on this issue. In the meantime, I would like everyone to try this possible workaround only if this is applicable to you and your account:

1.) Determine if the Office 365 subscription that you are using is the Preview version or not.

2.) Take note of the first time that this issue happened and if it coincides that you used the Office 365 preview.

3.) If you are using the preview version and if the time that this issue first happened coincides with each other, then kindly unsubscribe from the preview version.

4.) Try again and see if the issue persists.

In the meantime, we will be investigating this issue further on our end also so that we can compare the results of our investigation with our Microsoft Engineers.

I would also like to thank MJJennings for sharing this information with us. We greatly appreciate it.

We would like to thank everyone for your patience and understanding regarding this issue.

Thank you.

Regards,

Carlo

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94 additional answers

Anonymous

2013-06-05T18:40:01+00:00

I am having the same problem. I can login to Live, everything works (People, Sky Drive, Calendar) but the Mail option, which redirects to outlook.com and goes to a blank screen with this link: https://pod51030.outlook.com/owa/?hm=1&owa=1&f=255&MSPPError=-2147205086

What to do?

This is EXACTLY what is happening to me, on all devices. I REALLY NEED TO GET INTO MY OUTLOOK INBOX. Please please help me!!
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Anonymous

2013-06-05T14:30:03+00:00

Hi ats2011,

Good day.

We deeply apologize for any inconvenience the issue may have caused you. Like what the previous moderators has stated, the issue is still under the investigation of our Engineers.

Please always stay in touch with us through this thread to ensure that you will get the update regarding the status of the escalation report.

Your patience and understanding is greatly appreciated.

Thank you.
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Anonymous

2013-06-05T14:12:17+00:00

Hi benny65,

Welcome to the forum and it's a pleasure assisting you.

I understand that you're unable to log in to your Outlook.com account, however, I would like to verify a few things to better understand your concern. Please reply with your answers to the following inquiries:

• Did you encounter any error after an attempt to sign in to your account? If yes, please provide us the exact error message that you have received.

• Have you tried to access your account on different browsers and computers to check if the issue will persists? If not yet, kindly do so we could isolate the issue.

• Did you make any changes to your account prior to this incident?

In the meantime, kindly refer to the article below and go through the helpful troubleshooting steps provided in there regarding sign in issue.

**“I cannot sign into my account. What can I do to solve this issue?”**

Your cooperation is highly appreciated and we look forward to your response.

Thank you.
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