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I'm trying to signin to Outlook.com with my account and it's failing with a blank page but MSPPError=-2147205086 is at the end of the url.
I am not logged in to office365 or outlook on any other machine.
I can still access my account using Outlook 2013.
Any ideas please?
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi everyone,
Our Support Specialist has informed everyone that this issue and it's collated data have been forwarded to our Engineers for investigation and resolution.
Please refer to Carlo_R.'s post at the outset of this thread for more information.
Thank you.
Hi Everyone,
This is Carlo of the Outlook.com Support Escalations Team. I am a Senior Support Analyst for Microsoft and I am part of the Team investigating this issue/behavior.
I would like to set everyone's expectations that this issue is still being investigated by our Microsoft Engineers. We have forwarded the screenshots and fiddler trace logs that have been provided by the earlier customers. Please be assured that all of the information that you have submitted to us have been collated properly and such information will be used in order to determine the root cause of this issue.
I would advise everyone to check this thread from time to time for updates on this issue. In the meantime, I would like everyone to try this possible workaround only if this is applicable to you and your account:
1.) Determine if the Office 365 subscription that you are using is the Preview version or not.
2.) Take note of the first time that this issue happened and if it coincides that you used the Office 365 preview.
3.) If you are using the preview version and if the time that this issue first happened coincides with each other, then kindly unsubscribe from the preview version.
4.) Try again and see if the issue persists.
In the meantime, we will be investigating this issue further on our end also so that we can compare the results of our investigation with our Microsoft Engineers.
I would also like to thank MJJennings for sharing this information with us. We greatly appreciate it.
We would like to thank everyone for your patience and understanding regarding this issue.
Thank you.
Regards,
Carlo
After three weeks of this thread being open (and three months for this related thread: http://answers.microsoft.com/en-us/windowslive/forum/mail-signin/cant-login-to-my-outlook-account/489f7199-5b88-4751-be1a-ba9aad0ff99e), I am losing hope that this issue will be resolved in the near future. So far the only solutions offered have been users who found workarounds for their specific circumstances. This is wonderful for them (and hopefully a few others), but the details of their workarounds only apply to specific situations, and not to everyone. While I understand that a free email service is not at the top of Microsft's list of support concerns, and that the percentage of the user base affected by this issue (based solely on the replies to these two threads) is relatively small, it is nevertheless quite disappointing that this software giant finds it so difficult to resolve this problem even after being provided much detailed information.
To reiterate my situation:
I access my hotmail.com email account via the web.
After successful login, I am briefly redirected to a page called "Continue", then I am redirected to a blank page with URL: https://pod51044.outlook.com/owa/?hm=1&f=255&MSPPError=-2147205086. The error URL is exactly the same every time.
The above error is encountered however I attempt to access email (hotmail.com, outlook.com, login.live.com, POP3, etc.), although I can access my profile, calendar, etc. with no apparent issue.
The account experiencing this issue has not been used or signed up for any other service (Office, SkyDrive, etc.), only email.
The issue persists accross browsers, operating systems (including non-Windows), and networks. These connections worked previously.
I have provided everything requested by the forum moderators (FiddlerCap trace, screenshot, etc.)
My options are:
Optimism for #1 is fading. I've seen no indication that Microsoft has made any progress toward identifying or resolving the issue (beyond the expected suggestions of clearing browser cache, etc.)
Option #2 is pure desperation, and is basically resignation to option #3.
Execution of option #3 would be unfortunate, especially considering that I'm a professional software developer currently using Microsoft technologies (.NET).
Users, please continue to keep posting your workarounds.
I Have exactly the same problem and I figured out hat it is.
When logging on to Windows 8 using a live account - when accessing Hotmail or live mail, it tries to auto sign in - ALLWAYS using the account used to log on to Windows with.
Apparantly its inconceivable from Microsoft point of view - that I want to sign in with a different Live ID.
Solution: Create a new user account on Windows 8 - not a live account!!!
Log on to the computer.
Access Hotmail as normal - be very aware of any Asscociate my account auto enabled checkboxes - and make sure they are cleared - otherwise Windows 8 will try to auto logon to this account every time you want to access Hotmail Login page!!
This is highly innoying.
Thank you MS.
I solved the problem on my Outlook.com. See the post above for my specific situation where I postulated that I caused the problem by creating a conflicting Office 365 Enterprise test account. That turns out to be true. Here is how I fixed my problem. This is very situation specific but I hope the logic of my approach will help others to find a solution and for Microsoft to help:
1. I deleted the DNS entry that Office 365 Enterprise ("O365E") setup had instructed me to make on my DNS server.
2. In O365E I created a new Global Administrator account in the default domain (non-conflicting).
3. Logging in as the new administrator, I first changed the default domain from my (conflicting) domain to the O365E default domain.
4. I then changed the email address of the other user account to the default domain. I then deleted that account which, to that point had created a conflict with an Office 365 Home Premium ("O365HP") account.
4. I then deleted the conflicting domain so that now the only remaining domain was the original O365E default (non-conflicting) and the only remaining user account used a non-conflicting email address and had never used a conflicting email address.
After all of this, I still had a O365E test account and a O365HP paid account, but there were no conflicts in any of the email addresses or domain names. I then logged out of O365E and successfully logged onto Outlook.com and the account information associated with my O365HP account.
My conclusion is that the whole problem was caused by either a domain name conflict or an email naming conflict or both. That was implied in early post from Mary Grace above and I think that my experience proves it. As I said, my solution is specific to my situation but I hope that it helps y'all too.
JEC