How to delete one mis-spelled email address from auto-complete list

This is Carlo of the Outlook.com Support Escalations Team.  I am a Senior Support Analyst for Microsoft and I am part of the team handling Outlook.com related concerns and issues.

I have read through this thread and I have studied your queries and the steps that you used in order to reproduce the issue.  I would like to inform you that we have also simulated this issue on our end and we have encountered the same results.  As such, we have escalated this issue even further to our Microsoft Engineers for further investigation a while back.  We apologize for the wait but we have just received word from them regarding this concern.

Our Microsoft Engineers have confirmed that this feature is currently not available in the Outlook.com User Interface (UI).  They informed us to instruct you to suggest this feature via the feedback link and since you have already done so, this issue has been properly documented.

Another point that we can discuss here is the fact that our Microsoft Engineers are now aware of this issue.  Although there is no definite turnaround time, this feature may become available in future releases of Outlook.com.

I hope this satisfies your queries regarding this issue.  We have enough documentation on our end and we have submitted everything to our Microsoft Engineers following our standard protocol.  We will immediately reach out to everyone once we have an update regarding this feature.

Carlo_R:

Many Microsoft employees have responded to this thread .... I have included a summary of their replies at the end of this post.

It has been two years SINCE this thread was started, and a YEAR and SEVEN MONTHS since you posted your reply (on May 26, 2013) ... no Microsoft employee has posted in this thread since May 26, 2013 .... and customers are STILL waiting for this bug to be fixed, or feature to be implemented (depending upon whether one considers this issue a bug or a feature request).

Whether this is a bug or a feature ... waiting a YEAR and SEVEN MONTHS is way too long.

Can you please provide some meaningful status on when this issue will be resolved?

Here is a summary of all comments made by in this thread Microsoft employees:

Dec 19, 2012:

 However, we forwarded your suggestion to the product group, who appreciates feedback and considers suggestions for a future releases.

Dec 22, 2012:

please try to visit our Feedback area where you can send your feature requests.

Dec 27, 2012:

Microsoft is doing their best to accommodate every suggestions and feature request provided by our customers.

Dec 29, 2012

Our group is collecting all the said suggestion first, therefore those suggestion is still on progress.

Jan 2, 2013:

In as much as we want to assist you with your concern we need to refer you to our feedback team. Please post your concern on our Feedback area where you can send your feature requests.

Jan 10, 2013:

I have followed the steps that you have provided and I'm able to reproduce your concern.

The feature to remove the misspelled contact in the auto complete list is currently not available. Please post your feedback, comments or suggestions to http://feedback.live.com so the product group can make improvements on our product for future releases.

Jan 15, 2013:

We will send your feature request to our product team but there is no assurance that they will respond. Your best option is the feedback forum as they will scrub all the feature request and if there are considerable amount of request with a certain feature, they will add it up on their future development of the product.

March 25, 2013:

What I would suggest is that you reset your browser's setting to its default.

April 6, 2013:

Our Escalation group is still investigating on your issue and we will notify you as soon as there's an update.

April 9, 2013:

This is to inform you that your issue is still under investigation. Our escalation group is still working on this. We will notify you as soon as there's an update.

April 17, 2013:

Currently, we are still waiting for the results of the Microsoft engineers' investigation of this issue.

April 26, 2013:

Please be informed that the issue is still under investigation. There is no turnaround time on the investigation. However, I already made a follow-up to our Escalation Engineers so they will prioritize this issue.

May 6, 2013:

I made some follow up and can see that this issue was already taken over by the escalation team. The issue is still under investigation.

May 9, 2013:

I understand that you must be frustrated waiting for a resolution regarding removing an autocomplete suggestion. As what the previous moderators have mentioned, there is no turnround time in when this would be implented. As of the moment, our escalation team is still investigating for a resolution regarding this issue.

May 15, 2013:

I understand that you might feel ignored regarding this issue since there hasn't been an update. We extremely apologize for the inconvenience this has caused you. I understand that it might feel repetetive to hear that this is still under investigation. Please be informed though that our escalation engineers have not found a current solution for this yet but they are still working on it currently.

HAHAHA ....... FUNNY FUNNY

This threat demonstrates the customer-service in the IT business in general (so I think).

Hotmail(Outlook) is a free service, yeah, but WHY leave loads of customers frustrated.

That will NEVER be good marketing.

I have MANY entries/email in my autocomplete that I will like to delete.

But I don't wanna sit and send an email, ten times, to all of them.

I'm waiting - for Microsoft to fix this apparently enormous difficult problem.

The problem also existed when Hotmal was just Hotmail.

I was actually investigating into this issue 2 years before Hotmail was turned into Outlook.

Microsof is a looooong time underway with this fix.

I start to think they are either UNWILLING or UNABLE to fix it.

Wonder if the marketing-department knows what's going on here.

Keep me posted if Things change:   ******@hotmail.com

Henrik / Copenhagen / Denmark

Looks like i just figured this one out with thanks to all of you and especially Langware for being persistent. I had the same problem of auto populating the misspelled email. After reading this thread I realized I may be able to get the email to populate into frequently contacted if I sent it a few times, 10 was the magic number that displayed the email with the X, clicked it, problem solved, INSTANTLY!

Bobby the DJ

Almost the end of 2014 and I still face the same issue. Microsoft sort it out!

It is been two years ever since Microsoft was forwarding this issue to the "Product group"... two years and counting.

I am experiencing the same issues Langware is describing. I have now gone through many discussion forums where the so-called experts admit there is NO fix for this. It is sad when Microsoft blames users' browser not being up-to-date. It is a sad state of affairs when one believes hundreds of users are wrong and the developers believe they are the only ones to be right. The frustration is mounting and can only increase even more.

I would explain the issue again but I cannot do it better than user Langware has already done. Once you misspelt an email address and send the email, you may delete it from frequent list but not from auto-suggested addresses later on. So simple. It beggars belief that all replies from Microsoft are without even trying to replicate the issue.

Sad.