Ken_Rey_C:
I am having this problem on several different computers .... all running Windows 7 (fully updated with all patches) ... with both Internet Explorer 9 and Firefox 17.0.1
Please read the following post VERY CLOSELY because I do not think you have understood what I said in my previous post. Again,
read this post very very carefully and follow the steps I list to reproduce the problem I am having.
When I first open the page to compose a new email, I see EXACTLY what you showed in your previous post. The TO field is empty, and just below the TO field, the words "Frequent contacts" appear. Just below the words "Frequent contacts", a list of addresses are
shown. Each of these addresses do have an X on the right side. But the address I wish to delete is NOT in the "Frequent contacts" list.
Let me repeat that so that you do not miss the point ....
The address that I wish to delete is NOT SHOWN IN THE FREQUENT CONTACTS LIST.
The address to be deleted is not a frequent contact .... the address I wish to delete is an auto-suggestion (based upon the first few letters that are typed into the TO field).
The only way to get the address I wish to delete to be shown in the suggested list of addresses (displayed below the TO field), is to
start typing that address in the TO field.
The moment that I start typing an address into the TO field, the words "Frequent contacts" disappear, and the initial list of frequent contacts disappear .... auto-suggested addresses then do appear below the TO field. However,
the auto-suggested addresses that do appear (when I start typing into the TO field) DO NOT HAVE AN X ON THE RIGHT SIDE OF EACH ADDRESS !!!! THAT IS THE PROBLEM.
Again, please let me repeat myself for clarity.
The address that I wish to delete only appears in the list below the TO field after I start typing the first few letters of that address. However, once I type the first few letters of an address into the TO field, and the auto-suggested addresses appear below the TO field,those auto-suggested addresses that appear below the TO field DO NOT HAVE AN X ON THE RIGHT ... so I cannot delete the address that has a typo.
Follow these steps and tell me if you reproduce the problem I am trying to describe:
- Open page to compose a new message.
- Start typing the first one or two letters of an address into the TO field.
- Observe the list of auto-suggested addresses.
- Do each of those auto-suggested addresses have an X on the right?
Again, the problem I am describing occurs when one types the first few letters of an address into the TO box ... the resulting auto-suggested addresses DO NOT have an X on the right.
I NEED YOU TO PRECISELY FOLLOW THE ABOVE STEPS TO REPRODUCE THE PROBLEM.