Managing personal Outlook.com account settings, security, and privacy
Ben,
sry i I haven't been able to figure any extra info. I've tried making a new account and locking myself out to try and figure out new steps. So far it's just been down to changing my password to the new format and I get into my account. I didn't do the 2 step verification because it just doesn't work for some reason. Another step I made was change my main email on that account to a newer one I had. If you can't get into your account after changing your password to the new format then I'm not sure what that issue is. Once again sorry and I hope you find a way to fix your account.
gabriel