There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.

Anonymous
2013-08-14T08:07:49+00:00

Hello,

When I try to log in to Hotmail using my other account, I get the message "It looks like someone else might be using your account". On the next screen I get "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later."

I have tried this on several computers using Internet Explorer, Firefox and Safari. This is going on for several days now. Please suggest on how to solve this.

Regards,

Arthur

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2013-08-15T07:47:30+00:00

    Hi Arthur,

    Welcome to Microsoft Community forum.                  

    I understand that you are having issues signing in your account. It also appears that you are getting an error messages when doing so.

    It will help if you can provide us with your affected email address. This will allow us to investigate the issue in our end and provide an appropriate solution.

    Note: For security purposes, please post your email account on the private message area I have provided above your post. You also need to login this Forum to view the private message link.

    We look forward for your response.

    Thank you,

    Cherry

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  2. Anonymous
    2013-08-15T12:34:05+00:00

    Hello,

    I have provided the affected email address in a private message.

    Regards,

    Arthur

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  3. Anonymous
    2013-10-14T07:12:46+00:00

    Hi Cherry! 

    I have an issue relatively the same as Arthur. I have tried again many times and I keep getting this error. I really need to get this problem fixed with my email.

    This is the message I get after trying to verify my email:

    There's a temporary problem

    There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.

    To be able to post this comment I had to change my email to a new one and change from the one I have to be working with.

    Could you please help me too? How can I send you my affected email address privately?

    Thanks!

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  4. Anonymous
    2013-10-15T05:40:23+00:00

    Hi SunTaa,

    Welcome to Microsoft Community forum!

    We understand the importance for you to access your mailbox without any hindrance. Let me assist you on this matter and rest assured that I will definitely do my best to help you sort this out.

    As our initial troubleshooting process, I highly suggest that you clear your browser's cache and temporary Internet files to make sure that they are not causing your issue. This is often caused by a corrupted file in the browser. For assistance in clearing cache and cookies on various browsers refer to the links provided below:

    Clear browser's cache

    Is Internet Explorer slow? 5 things to try

    You can also visit https://status.live.com for more information if there are on-going server maintenance.

    However, if the issue still persists, please provide the following information that I have outlined below on your next reply for further investigation:

    • Affected email address
    • Screenshot of the exact error message

    I've provided a private message where you can input the requested information in a private and secure way. Please make sure that you are currently signed in to view the private message and reply on this post to notify us that the required information has been provided.

    We look forward for your response on this matter.

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  5. Anonymous
    2013-10-16T03:24:13+00:00

    Hi SunTaa,

    I've replied to your post in the private message. To view it, you need to click the notification that states “You have a private reply to this message. Click here to read it on our secure private messages section."

    Note: You need to be signed in to the Microsoft Community forum to view the link. Kindly notify us here when the needed information has been provided in the private message area.

    Thanks!

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