Managing personal Outlook.com account settings, security, and privacy
Hi SunTaa,
Welcome to Microsoft Community forum!
We understand the importance for you to access your mailbox without any hindrance. Let me assist you on this matter and rest assured that I will definitely do my best to help you sort this out.
As our initial troubleshooting process, I highly suggest that you clear your browser's cache and temporary Internet files to make sure that they are not causing your issue. This is often caused by a corrupted file in the browser. For assistance in clearing cache and cookies on various browsers refer to the links provided below:
Is Internet Explorer slow? 5 things to try
You can also visit https://status.live.com for more information if there are on-going server maintenance.
However, if the issue still persists, please provide the following information that I have outlined below on your next reply for further investigation:
- Affected email address
- Screenshot of the exact error message
I've provided a private message where you can input the requested information in a private and secure way. Please make sure that you are currently signed in to view the private message and reply on this post to notify us that the required information has been provided.
We look forward for your response on this matter.