Outlook.com Calendar birthdays sync issue

Anonymous
2014-05-08T18:55:35+00:00

Cannot sync birthdays from people to calendar... Help!!        

I have manually added birthdays to certain people in my Microsoft account ('@outlook.com')...

 these birthdays are supposed to automatically sync to my Calendar once added to a contact...

t's been 48 hrs and the birthdays are not updating to the calendar...

I have also tried to delete the birthday calendar and add it back...

I have tried to re-edit the relevant contact to see if it will update to calendar, but that also doesn't work...

I have Nokia Windows Phone 8 and I am using the Microsoft account with the phone...

The contacts are syncing fine with the phone, but the birthday calendar can't update until this problem is resolved...

I desperately want to get all my contacts, birthdays, calendar entries synced

I have also tried to add a birthday in calendar for a contact name I already have in people this then  creates a duplicate contact I then go to manage, clean up contacts this is then fine until about 24 hours later you then have duplicate birthdays

Please help!!!

Original title: outlook.com birthdays

Outlook | Web | Outlook.com | Calendar

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-09-12T12:50:58+00:00

    Hello fellow MS customers who suffer the same problem!

    I followed this thread and related ones dealing with the same issue in both this English and the German support forum for a while now.

    I understand that the problem of birthday entries that do not appear or suddenly disappear from both the outlook.com calender and the windows phone 8.1 calender is known since several months.

    However, as m@rk summarized concisely in his post from Sept. 9th, this issue has not been solved since then at all.

    This is a severe problem and not acceptable for us costumers. If Microsoft seriously wants to increase windows phone's market share above 5% this problem has to be fixed as soon as possible.

    Regards,

    Steffen

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  2. Anonymous
    2014-09-12T06:27:10+00:00

    Hi Dansercoer, 

    Thank you for writing back to us.  To answer your query dated September 9th,  please verify what updates are you referring to.  If you are referring to the updates on the issue that has been forwarded to the support specialist, it is for another customer that reported the same issue which provided the information that we have asked and for security purposes we cannot give you details on that specially if the cause of the issue is account specific.  However, once our Product Group have worked out a troubleshooting applicable to all users, rest assured that we will be providing it through this thread.     

    Also, I see that you would prefer Answer Desk to handle your concern. Nevertheless, Answer Desk will still be asking the same information from you to further investigation on your concern. 

    Should you have other concerns, please do not hesitate to contact us back. 

    Regards!

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  3. Anonymous
    2014-09-10T13:33:36+00:00

    Please see private message area for our reply.

    Hi,

    Thank you for your message. Could you also reply to my post from 9 September please, in this thread?

    Thank you.

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  4. Anonymous
    2014-09-10T09:31:54+00:00

    Hi,

    Please see private message area for our reply.

    Thank you.

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  5. Anonymous
    2014-09-10T09:12:36+00:00

    Hi,

    Please see private message area for our reply.

    Thank you.

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