"Silent" Notification Doesn't Work On Outlook.com Android App

Anonymous
2013-07-09T14:40:29+00:00

Downloaded and configured the Outlook.com app for my HTC One and it will play any audible notification that I select except for "Silent".

settings > General > Notifications > Email Notifications > Audio Notification

If I do select "Silent", it still plays an audible tone - a tone unique to the application. It doesn't sound like any other selectable tone.

Even if I uncheck notifications, the tone still plays.

I really like the application, but I can't use it if it refuses to be silent on each new email :)

Outlook | Web | Outlook.com | Settings

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Anonymous
2013-10-29T02:20:40+00:00

Hi LMFPeach and FlipmodeMF,

Thank you for getting back to us. Since the option to turn the sounds off on Outlook.com app does not work, then there is a possibility that the Outlook.com app itself is causing this issue. It might be that the Outlook.com app is faulty.

Now, we recommend that you uninstall the Outlook.com app and download the latest version of it from the Play store. Once done, we recommend that you turn the email notification sound off by following the steps below:

1.       Open the Outlook.com app on your mobile device.

2.       Tap on the Menu option.

3.       Tap on Settings.

4.       Choose General.

5.       Choose notifications.

6.       Click on email notifications and then make sure that the box is unchecked.

7.       Tap on Audio Notification.

8.       When you get into your notification, choose the "silent" button.

Let us know how things turn out. Feel free to post back if you have further questions.

Regards,

Johayber T.

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  1. Anonymous
    2013-07-12T03:24:54+00:00

    Hi rmuser,

    Thank you for posting back. If you're unable to get the logs, then I request that just provide your affected email address. Also include your phone's OS version. Please try as well another account on the app then select "Silent" again and see if the problem also occurs.

    Note: Please post your account in the secured private message that Johayber T previously provided.

    We look forward to your reply.

    Regards,

    Raymond

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  2. Anonymous
    2013-07-12T15:00:58+00:00

    Will do. Thanks.

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  3. Anonymous
    2013-08-10T14:43:38+00:00

    The notification has been a problem for me as well.  I finally found that although the Message Notification unchecked does not work, I chose to play the Audio Notification selection "Silent" which makes no noise when it goes off.

    This is the only app I have that I can not stop the notification sound.

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  4. Anonymous
    2013-08-10T17:55:08+00:00

    I have the same issue on my new HTC one.  If I change the ringtone to any other besides Silent, it does update the email notice chime.  If I pick Silent, it chimes using the default Android notification chime.

    I did not have this issue with my Samsung Galaxy II, with same app settings. Both versions of hardware were on same versions of android: 4.1.2.

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