"Silent" Notification Doesn't Work On Outlook.com Android App

Anonymous
2013-07-09T14:40:29+00:00

Downloaded and configured the Outlook.com app for my HTC One and it will play any audible notification that I select except for "Silent".

settings > General > Notifications > Email Notifications > Audio Notification

If I do select "Silent", it still plays an audible tone - a tone unique to the application. It doesn't sound like any other selectable tone.

Even if I uncheck notifications, the tone still plays.

I really like the application, but I can't use it if it refuses to be silent on each new email :)

Outlook | Web | Outlook.com | Settings

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Anonymous
2013-10-29T02:20:40+00:00

Hi LMFPeach and FlipmodeMF,

Thank you for getting back to us. Since the option to turn the sounds off on Outlook.com app does not work, then there is a possibility that the Outlook.com app itself is causing this issue. It might be that the Outlook.com app is faulty.

Now, we recommend that you uninstall the Outlook.com app and download the latest version of it from the Play store. Once done, we recommend that you turn the email notification sound off by following the steps below:

1.       Open the Outlook.com app on your mobile device.

2.       Tap on the Menu option.

3.       Tap on Settings.

4.       Choose General.

5.       Choose notifications.

6.       Click on email notifications and then make sure that the box is unchecked.

7.       Tap on Audio Notification.

8.       When you get into your notification, choose the "silent" button.

Let us know how things turn out. Feel free to post back if you have further questions.

Regards,

Johayber T.

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  1. Anonymous
    2014-04-24T11:45:03+00:00

    My wife's new phone is doing it as well. Nearly a year after the first post on the subject.

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  2. Anonymous
    2014-04-11T14:07:19+00:00

    I have the same problem - absolutely infuriating, wakes me up in the middle of the night. It vibrates when phone is on silent, or plays default notification tone even when the app is set to no notification at all.

    Galaxy S3, Android 4.3. email: ******@hotmail.com

    Come on guys, this is simple stuff - get it sorted.

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  4. Anonymous
    2013-12-16T20:42:47+00:00

    I see that Microsoft keeps giving the same instructions despite the fact that we've all tried to click the check box that turns off notifications.  

    Let me make this clear:  telling Outlook to not send audible notifications does NOT stop Outlook from sending audible notifications.

    This is a glitch that needs to be fixed.

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