"Silent" Notification Doesn't Work On Outlook.com Android App

Anonymous
2013-07-09T14:40:29+00:00

Downloaded and configured the Outlook.com app for my HTC One and it will play any audible notification that I select except for "Silent".

settings > General > Notifications > Email Notifications > Audio Notification

If I do select "Silent", it still plays an audible tone - a tone unique to the application. It doesn't sound like any other selectable tone.

Even if I uncheck notifications, the tone still plays.

I really like the application, but I can't use it if it refuses to be silent on each new email :)

Outlook | Web | Outlook.com | Settings

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Anonymous
2013-10-29T02:20:40+00:00

Hi LMFPeach and FlipmodeMF,

Thank you for getting back to us. Since the option to turn the sounds off on Outlook.com app does not work, then there is a possibility that the Outlook.com app itself is causing this issue. It might be that the Outlook.com app is faulty.

Now, we recommend that you uninstall the Outlook.com app and download the latest version of it from the Play store. Once done, we recommend that you turn the email notification sound off by following the steps below:

1.       Open the Outlook.com app on your mobile device.

2.       Tap on the Menu option.

3.       Tap on Settings.

4.       Choose General.

5.       Choose notifications.

6.       Click on email notifications and then make sure that the box is unchecked.

7.       Tap on Audio Notification.

8.       When you get into your notification, choose the "silent" button.

Let us know how things turn out. Feel free to post back if you have further questions.

Regards,

Johayber T.

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  1. Anonymous
    2013-10-26T06:33:13+00:00

    Hi FlipmodeMF and LMFPeach,

    I understand your frustration regarding the "Silent" notification not working on Outlook.com app.

    I suggest that you please try the steps provided by Spricereno since it worked for him.

    Here are the detailed steps:

    1. On Outlook.com app, go to Accounts then click on your account.
    2. After doing so, go to Settings, you'll then see "General Preferences" but what you need to tap is the "Added accounts" under that.  You'll then be able to see your needed sound settings.

    Let us know how things turn out!

    Thank you.

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  2. Anonymous
    2013-10-25T20:22:02+00:00

    My thoughts exactly.  Just try unchecking the notification box on a Droid and I'll bet you have the same issue.

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  3. Anonymous
    2013-10-25T16:47:55+00:00

    This is incorrect.  On my old Samsung Galaxy S2, this feature worked fine.  On the old device, you select "Silent" as the sound option, and incoming messages did not make a sound.  On the newer devices, selecting "Silent" defaults the tone to the default device tone.

    How hard is it for your QA team to pick up one of these devices and duplicate this issue?

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  4. Anonymous
    2013-10-25T15:35:12+00:00

    More clarification. I use Microsoft Exchange ActiveSync with Android, not sure if that is what you are using.

    Go to accounts and click on the account itself, not the settings that are general. You want to edit the account settings.

    If you go to settings, you should see General Preferences, then under that "Added accounts". You have to click that added account, not the general preferences. At least that is what worked for me.

    Hope you all find your answers.

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