"Silent" Notification Doesn't Work On Outlook.com Android App

Anonymous
2013-07-09T14:40:29+00:00

Downloaded and configured the Outlook.com app for my HTC One and it will play any audible notification that I select except for "Silent".

settings > General > Notifications > Email Notifications > Audio Notification

If I do select "Silent", it still plays an audible tone - a tone unique to the application. It doesn't sound like any other selectable tone.

Even if I uncheck notifications, the tone still plays.

I really like the application, but I can't use it if it refuses to be silent on each new email :)

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-10-29T02:20:40+00:00

Hi LMFPeach and FlipmodeMF,

Thank you for getting back to us. Since the option to turn the sounds off on Outlook.com app does not work, then there is a possibility that the Outlook.com app itself is causing this issue. It might be that the Outlook.com app is faulty.

Now, we recommend that you uninstall the Outlook.com app and download the latest version of it from the Play store. Once done, we recommend that you turn the email notification sound off by following the steps below:

1.       Open the Outlook.com app on your mobile device.

2.       Tap on the Menu option.

3.       Tap on Settings.

4.       Choose General.

5.       Choose notifications.

6.       Click on email notifications and then make sure that the box is unchecked.

7.       Tap on Audio Notification.

8.       When you get into your notification, choose the "silent" button.

Let us know how things turn out. Feel free to post back if you have further questions.

Regards,

Johayber T.

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  1. Anonymous
    2013-07-12T15:00:58+00:00

    Will do. Thanks.

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  2. Anonymous
    2013-07-12T03:24:54+00:00

    Hi rmuser,

    Thank you for posting back. If you're unable to get the logs, then I request that just provide your affected email address. Also include your phone's OS version. Please try as well another account on the app then select "Silent" again and see if the problem also occurs.

    Note: Please post your account in the secured private message that Johayber T previously provided.

    We look forward to your reply.

    Regards,

    Raymond

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  3. Anonymous
    2013-07-11T17:03:06+00:00

    I was following your instructions, but when I selected "send logs", I got an error that said:

    "Failed compressing logs for sending."

    Thanks.

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  4. Anonymous
    2013-07-11T14:18:44+00:00

    Hi Rmuser,

    Thanks for letting us know that reinstalling the app has not resolved your issue. At this point, we will be asking you to provide us more details so we could investigate further. Please give the following:

    ·         Affected email address

    ·         Mobile device make and model

    ·         Mobile OS and version

    We’ll also be asking for the mobile logs. Follow the steps below for your guide.

    1.       Start the Outlook.com app.

    2.       In the message list view, click the "..." in the bottom right of the screen.

    3.       Tap the "settings" option.

    4.       Tap the "general" option at the top.

    5.       Scroll down and tap the "support tools" option.

    6.       Tap "log level" and choose "fine trace".

    7.       Delete/Remove the account and sign back in.

    8.       Go back to support tools.

    9.       Tap the "send logs" option.

    10.   Email the logs to an accessible email address.

    11.   Log on to that email address using a computer and download the attachment.

    Once you have followed the instructions above, please provide us the affected email address and the logs on the private message area. Please make sure that you're signed in to this forum to view the link.

    Note: You need to click the notification that states “You have a private reply to this message. Click here to read it on our secure private message section” or by clicking the “Private Messages” tab.

    If you have other questions, feel free to post back.

    Regards,

    Johayber T.

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