"Silent" Notification Doesn't Work On Outlook.com Android App

Anonymous
2013-07-09T14:40:29+00:00

Downloaded and configured the Outlook.com app for my HTC One and it will play any audible notification that I select except for "Silent".

settings > General > Notifications > Email Notifications > Audio Notification

If I do select "Silent", it still plays an audible tone - a tone unique to the application. It doesn't sound like any other selectable tone.

Even if I uncheck notifications, the tone still plays.

I really like the application, but I can't use it if it refuses to be silent on each new email :)

Outlook | Web | Outlook.com | Settings

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Anonymous
2013-10-29T02:20:40+00:00

Hi LMFPeach and FlipmodeMF,

Thank you for getting back to us. Since the option to turn the sounds off on Outlook.com app does not work, then there is a possibility that the Outlook.com app itself is causing this issue. It might be that the Outlook.com app is faulty.

Now, we recommend that you uninstall the Outlook.com app and download the latest version of it from the Play store. Once done, we recommend that you turn the email notification sound off by following the steps below:

1.       Open the Outlook.com app on your mobile device.

2.       Tap on the Menu option.

3.       Tap on Settings.

4.       Choose General.

5.       Choose notifications.

6.       Click on email notifications and then make sure that the box is unchecked.

7.       Tap on Audio Notification.

8.       When you get into your notification, choose the "silent" button.

Let us know how things turn out. Feel free to post back if you have further questions.

Regards,

Johayber T.

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  1. Anonymous
    2015-10-22T00:28:25+00:00
    • Press ellipsis
    • Select Settings
    • Select the email account under "account settings"
    • Mail notifications - select "none". This will turn off the notification sound for new email.

    It's not obvious having those settings hidden behind the email account.

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  2. Anonymous
    2015-10-05T10:21:48+00:00

    Still happens to me with Galaxy Avant using outlook app.  I've uninstalled and reinstalled, and it still happens. 

    update; okay I looked after the reinstall - in Settings > click your specific account .> you'll see the option to turn off notifications.  Wow I don't think that was there before?!

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