Why can't I change my profile picture on Outlook.com?

Anonymous
2013-03-30T03:14:51+00:00

I noticed that my emails have a very old profile picture from back when I still used MSN messenger. However, whenever I click to change my profile pic in Outlook, it tells me I don't have a profile picture (and gives me the option of changing it). Even when I change it, my emails still have the old profile picture. Is there a way to change or remove the current profile picture?

Outlook | Web | Outlook.com | Settings

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Anonymous
2013-04-01T03:30:41+00:00

Huh, that's strange... You're absolutely sure it's not attached to anything? You MIGHT be able to find something under the Outlook settings (that cog on the top right), clicking More Mail Settings..., and hunting around there for a solution. 

Just to be sure there's no accounts or anything attached (I'm clinging to this since it's the only thing I know), you should take a quick look at the Content from third-party networks section, and toy with the settings there. More specifically, the 'Showing Public Content' area. Clicking Don't Show also helped me out.

You never know, it could help you. If you've already tried it, then.. yeah, I've got nothin.

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  1. Anonymous
    2016-08-26T12:34:04+00:00

    I have EXACTLY the same problem.

    I can change my profile photo, no problem. When I type an email my new photo shows in the email address.

    HOWEVER at the top of the email is another photo, the one where the text is, this is the one I want to change.

    I cannot see where this photo came from nor how to change it.

    PLEASE HELP SOMEBODY

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  2. Anonymous
    2016-08-21T15:30:50+00:00

    Hello,

    Thank you for reaching us.

    We would  need more information to isolate your concern and provide a resolution. Kindly provide us the following:

    • Are you trying to use a browser or an Outlook application to access your email?
    • How are you trying to change your picture on your mail?
    • Can you send us a screenshot?

    We are looking forward for your response.

    Regards.

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  4. Anonymous
    2016-06-12T19:52:59+00:00

    Hi,

    Glad to know that your issue is resolved.

    Please post back if you need further assistance on Outlook.com, we will be happy to assist you.

    Thank you.

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