Why can't I change my profile picture on Outlook.com?

Anonymous
2013-03-30T03:14:51+00:00

I noticed that my emails have a very old profile picture from back when I still used MSN messenger. However, whenever I click to change my profile pic in Outlook, it tells me I don't have a profile picture (and gives me the option of changing it). Even when I change it, my emails still have the old profile picture. Is there a way to change or remove the current profile picture?

Outlook | Web | Outlook.com | Settings

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Anonymous
2013-04-01T03:30:41+00:00

Huh, that's strange... You're absolutely sure it's not attached to anything? You MIGHT be able to find something under the Outlook settings (that cog on the top right), clicking More Mail Settings..., and hunting around there for a solution. 

Just to be sure there's no accounts or anything attached (I'm clinging to this since it's the only thing I know), you should take a quick look at the Content from third-party networks section, and toy with the settings there. More specifically, the 'Showing Public Content' area. Clicking Don't Show also helped me out.

You never know, it could help you. If you've already tried it, then.. yeah, I've got nothin.

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  1. Anonymous
    2016-09-07T04:34:30+00:00

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  2. Anonymous
    2016-09-05T18:11:35+00:00

    Hi Everyone,

    Thank you for posting your concern here in Microsoft Community forum. I'd be glad to assist you on how to remove your profile picture in your account.

    AlexStoj suggestion is actually correct. If your account was linked to Facebook, Twitter or other social networking sites, your profile picture in that social networking site is also sync in your Outlook.com account. By removing the link accounts, it will surely remove the profile picture in your account.

    Please follow the steps below on how to remove the link accounts:

    1. Sign in to Outlook.com.
    2. Click the cog icon at the upper right and select More mail settings.
    3. Under "Managing your account," click Account details.
    4. At the left pane under "Microsoft Account," click Permissions.
    5. Under "Permissions", click Manage your accounts.
    6. Under "Accounts that you can access," you can now see all the linked accounts. Click the Edit button under the linked account.
    7. In the next page, click the Remove the connection completely.

    If the above steps didn't help you out, feel free to reply back and we are happy to further assist you.

    Thank you.

    Hello,

    Outlook has changed considerably since this answer was written. Are there updated instructions? These don't work anymore.

    Thank you.

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  3. Anonymous
    2016-08-26T13:45:24+00:00

    Stop emails

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  4. Anonymous
    2016-08-26T13:30:37+00:00

    Hi Jane,

    We'd love to help you out with your concern.

    Can you verify if you have tried the troubleshooting steps that was provided in this thread?

    Let us know how it goes.

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