Why can't I change my profile picture on Outlook.com?

Anonymous
2013-03-30T03:14:51+00:00

I noticed that my emails have a very old profile picture from back when I still used MSN messenger. However, whenever I click to change my profile pic in Outlook, it tells me I don't have a profile picture (and gives me the option of changing it). Even when I change it, my emails still have the old profile picture. Is there a way to change or remove the current profile picture?

Outlook | Web | Outlook.com | Settings

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Anonymous
2013-04-01T03:30:41+00:00

Huh, that's strange... You're absolutely sure it's not attached to anything? You MIGHT be able to find something under the Outlook settings (that cog on the top right), clicking More Mail Settings..., and hunting around there for a solution. 

Just to be sure there's no accounts or anything attached (I'm clinging to this since it's the only thing I know), you should take a quick look at the Content from third-party networks section, and toy with the settings there. More specifically, the 'Showing Public Content' area. Clicking Don't Show also helped me out.

You never know, it could help you. If you've already tried it, then.. yeah, I've got nothin.

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  1. Anonymous
    2013-03-31T23:12:12+00:00

    Oohhk, I think I found out what was going on. 

    It turns out that the email account was attached to an old Facebook profile that I don't use. The email account used the profile picture from that Facebook account. To fix this, I logged into Facebook using the email I want to fix up, and changed my Facebook profile picture while logged in. 

    I had COMPLETELY forgotten about that... It kind of sucks that I can't change the profile picture through Outlook, but at least I found the problem.

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  2. Anonymous
    2013-03-31T18:33:56+00:00

    Me too!!!  SOOOOOOOO frustrated with this pathetic excuse for an upgrade from Hotmail.  Everyone I know has this problem and NO  ONE has been able to find a fix for it.  There are sooo many posts on google about this too.

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