Rename/Merge a Hotmail and a Outlook Account

Anonymous
2012-09-17T13:33:51+00:00

I want to rename/merge an account. I have an old hotmail account I want to merge with an existing one, that I created using the new outlook address. I didnt find the rename option in hotmail, untill after I created the new account. I want to merge these two, so that my current hotmail will be a alias, and my skydrive storage will become my outlook skydrive, with the same storage. Please help.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2013-04-29T16:36:40+00:00

    Thank you for letting me know that it is being escalated and still being worked on. It is a strange error, many months ago I renamed my hotmail account to a outlook one, but now when I sign in with the outlook address it usually starts of displaying the outlook address in settings or it switches to the hotmail one under settings, and when I go back to the webpage, for checking email, it displays and error that it can't be accessed right now. The only way, to get it to work most of the time is to sign out and sign in again. Its really strange how it is displaying my accounts. And also, is strange that under my aliases it sometimes shows duplicate @hotmail addresses, when one is supposed to be @outlook. Thank you for your help.

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  2. Anonymous
    2013-05-01T13:08:41+00:00

    Still having trouble signing in and accessing my account settings, also, I think the calendar notifications are wrong, this really needs fixed! It still is confusing my outlook email for my Hotmail, and its messing things up. And still shows duplicate account aliases, when the primary is supposed to be ******@outlook.com but its showing ******@hotmail.com twice. The Hotmail is supposed to be an alias not the primary account.

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  3. Anonymous
    2013-05-02T14:40:37+00:00

    Hi osuindie07,

    Thank you for providing us addition information regarding the issue you are having. Currently, this issue is being handled by a higher support group for thorough investigation. Your patience is greatly appreciated for this matter.

    Thank you.

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  4. Anonymous
    2013-05-02T22:49:27+00:00

    Its causing real trouble for me, all my other accounts are set up using this email. I need access to it, and I use it for synchronizing my windows phone and windows 8 computer. From what I have read, there are others having trouble as well. Those that were first adopters of the outlook address. Those that renamed their hotmail to a outlook.com address.

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  5. Anonymous
    2013-05-03T16:47:34+00:00

    Hello,

    We apologize for the inconvenience that this had caused you. As what the previous moderator mentioned, your issue is still being handled by higher levels of support for further investigation.

    Rest assured that you will be informed once an update is available. Your patience and understanding regarding this matter is highly appreciated.

    Thank you.

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