Rename/Merge a Hotmail and a Outlook Account

Anonymous
2012-09-17T13:33:51+00:00

I want to rename/merge an account. I have an old hotmail account I want to merge with an existing one, that I created using the new outlook address. I didnt find the rename option in hotmail, untill after I created the new account. I want to merge these two, so that my current hotmail will be a alias, and my skydrive storage will become my outlook skydrive, with the same storage. Please help.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

53 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-05-06T15:04:11+00:00

    Its not just on my mobile I cant access skydrive, my desktop skydive will not sign in, it says there is a problem with my account.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-05-06T13:58:09+00:00

    Hi osuindie07,

    We are glad that you are now able to access your account. With regard to your issue about not being able to receive emails sent to your Alias, we would like to ask for the screenshot of your Account aliases page and Managing your account specifically Your email accounts page so that we can investigate the issue further. You can get a screenshot by following the instructions on the links provided below:

    Here are the steps to get to your Account aliases page:

    1. Sign into your account at https://account.live.com
    2. You can view your alias/aliases under Account aliases.

    Meanwhile, you can refer to these steps to view Your email accounts page:

    1. Sign into your account at https://mail.live.com or https://outlook.com
    2. Click the Cog icon and select More mail settings
    3. Under Managing your account, choose Your email accounts
    4. You can view all the email accounts that you can use to send to and receive from on this page.

    Note: I have opened a Private Message tab for you to be able to provide the screenshot there. You need to sign into this website and click the link that states, "You have a private reply to this message..." or click Private Messages across All Replies to see the tab.

    Furthermore, I recommend that you post your query about not being able to access SkyDrive through a mobile device in this link as the Forum Moderators there can best assist you regarding that issue.

    Thank you.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-05-05T04:02:35+00:00

    I found a way to break the error, I reset my password, now I can open and read and write mail, however I am no longer receiving my alias email. Also, my skydrive is not accessable from my phone or from the desktop app. I really need my skydrive to work it backs up my photos from my phone.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-05-03T16:47:34+00:00

    Hello,

    We apologize for the inconvenience that this had caused you. As what the previous moderator mentioned, your issue is still being handled by higher levels of support for further investigation.

    Rest assured that you will be informed once an update is available. Your patience and understanding regarding this matter is highly appreciated.

    Thank you.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-05-02T22:49:27+00:00

    Its causing real trouble for me, all my other accounts are set up using this email. I need access to it, and I use it for synchronizing my windows phone and windows 8 computer. From what I have read, there are others having trouble as well. Those that were first adopters of the outlook address. Those that renamed their hotmail to a outlook.com address.

    Was this answer helpful?

    0 comments