Authentication Failed Error on mobile phone

Anonymous
2012-06-21T21:22:02+00:00

When trying to access my email on my android phone, it says authentication failed.  I logged into my account on the computer, and it works.  I deleted my account on my phone and tried to set it up again.  I still get the authentication error.  Any ideas??  I have been getting my emails on my phone for over 3 years with no problem (same account.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-22T23:45:48+00:00

I have Android 4.03 and this wouldn't work.  It isn't just a firmware issue, it is a problem with the app which only seems to work when you're on Wifi (not when on 3G/4G/LTE).

There are good instructions how to get rid of the app and go back to the old Hotmail app in the 'most helpful reply' here: http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/why-does-my-phone-app-for-outlookcom-keeps-giving/c52c6772-c73e-4014-adbe-b9a7cff3c041?page=1

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  1. Anonymous
    2016-03-30T18:50:39+00:00

    Read through the thread and try the solutions offered.

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  2. Anonymous
    2016-05-19T04:54:48+00:00

    Hi, i have had same problems. I had changed my password on the account on my PC. I finally had to also change and put the same password on my hotmail/ outlook account. bingo, finally got email.

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  4. Anonymous
    2016-06-07T18:56:10+00:00

    This is what I just did after everything have failed.

    Try to remove the sim in your current (faulty) phone and use a similar phone's SIM. Make sure other phone (and SIM) have successfully setup all emails. Use the good SIM to setup email on your (faulty) phone. Then change back the sim and try again. You should be good.....

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