Authentication Failed Error on mobile phone

Anonymous
2012-06-21T21:22:02+00:00

When trying to access my email on my android phone, it says authentication failed.  I logged into my account on the computer, and it works.  I deleted my account on my phone and tried to set it up again.  I still get the authentication error.  Any ideas??  I have been getting my emails on my phone for over 3 years with no problem (same account.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-22T23:45:48+00:00

I have Android 4.03 and this wouldn't work.  It isn't just a firmware issue, it is a problem with the app which only seems to work when you're on Wifi (not when on 3G/4G/LTE).

There are good instructions how to get rid of the app and go back to the old Hotmail app in the 'most helpful reply' here: http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/why-does-my-phone-app-for-outlookcom-keeps-giving/c52c6772-c73e-4014-adbe-b9a7cff3c041?page=1

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  1. Anonymous
    2013-04-18T04:47:18+00:00

    I have the same issue. Able to launch application. Use the login information and asks what permissions the app will have. Selected "Yes", shoots to next screen "Validating Account". The App reply’s with "Authentication Failed Try Again"

    Logged in to Outlook.com on the Desktop, as well as on the mobile browser, and worked fine.

    Phone Model: SAMSUNG-SGH-I997

    OPS: Android 2.2

    Firmware Version: 2.2.1

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  2. Anonymous
    2013-04-18T05:37:44+00:00

    I have the same issue. Able to launch application. Use the login information and asks what permissions the app will have. Selected "Yes", shoots to next screen "Validating Account". The App reply’s with "Authentication Failed Try Again"

     

    Logged in to Outlook.com on the Desktop, as well as on the mobile browser, and worked fine.

     

    Phone Model: SAMSUNG-SGH-I997

    OPS: Android 2.2

    Firmware Version: 2.2.1

     

     

     

    Outlook is not running on for older firmware. I updated my firmware to 2.3.6 which is the latest version and outlook started up with no issue for me.

    Can find out how to update your firmware from here http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045584&fm_seq=46246 show you how to update for most Samsung phones. Microsoft should make sure they do all firmware not just the newest but what do I know. lol

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  3. Anonymous
    2013-04-18T19:57:33+00:00

    I have the same issue.  Authentication Failure.  I have loaded and unloaded the Android application several times and I have also changed the password several times without success. 

    TomF459

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  4. Anonymous
    2013-04-19T03:44:17+00:00

    Try on of these and see if these help.

    Removing and re-adding your account from the phone. Check out this link for the steps: Mobile Outlook.com (Phone may have to restart to work)

    Ensure that the mail server settings are properly configured. Refer to this link for the values: Send and receive Hotmail from an email app. 

    Ensure you phone has the most recent firmware update. You can do this but check with the phone maker. ( They usually have a downloader or something you can you to check from a PC)

    If your android firmware is lower than 2.3 the outlook app will not work. You can check your firmware version by going to "Settings" and "About Phone" and " Firmware Version". If it has 2.2.(whatever) the app won't work. Been looking around and it seems like this is what the most common presences is. 

    Hopefully Microsoft is working on this and it will be fixed on the next update. People with the older versions of Android are pretty much SOL'd and will have to reply on 3rd party email apps or linking the email account to another providers email account (i.e. Hotmail link to Gmail so your emails go to the Gmail account

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