Authentication Failed Error on mobile phone

Anonymous
2012-06-21T21:22:02+00:00

When trying to access my email on my android phone, it says authentication failed.  I logged into my account on the computer, and it works.  I deleted my account on my phone and tried to set it up again.  I still get the authentication error.  Any ideas??  I have been getting my emails on my phone for over 3 years with no problem (same account.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-22T23:45:48+00:00

I have Android 4.03 and this wouldn't work.  It isn't just a firmware issue, it is a problem with the app which only seems to work when you're on Wifi (not when on 3G/4G/LTE).

There are good instructions how to get rid of the app and go back to the old Hotmail app in the 'most helpful reply' here: http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/why-does-my-phone-app-for-outlookcom-keeps-giving/c52c6772-c73e-4014-adbe-b9a7cff3c041?page=1

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  1. Anonymous
    2012-12-01T07:43:11+00:00

    Hi Kim,

    Are you able to login to your account on a pc browser? Please reply with the affected email address to check the status of your account.

    Please note that it will be automatically masked for other users.

    Thanks.

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  2. Anonymous
    2013-01-06T21:14:57+00:00

    HI i also  have the same problem and i do have my account on my Pc what should i do?

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  3. Anonymous
    2013-01-08T23:40:39+00:00

    Hi michealwurgessa,

    We need more information from you for investigation. Please answer the following:

    • What is the phone's model and it's OS?
    • What are you using to access your account (phone browser, built-in email app, Hotmail app)?
    • What are the detailed steps on how you set up your account on your phone?
    • What is the complete error message that you're encountering?
    • Do you encounter the same error when you try to set up a different account?

    Please also provide your impacted email address. You can safely post it here as it will be automatically masked from public view.

    Thanks!

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  4. Anonymous
    2013-03-28T15:56:08+00:00

    Please Help.  When Hotmail updated to outlook my email access on my phone (HTC Evo- the 3D one)  was disrupted.  I was able to receive email on my hotmail account but not able to send.  I tried changing the server and the outgoing port to 25 but those did not work either.  I have since tried deleting the account and rebooting my phone, but now I cannot add the hotmail account back on to my phone.  The information for incoming emails (ie: the incoming server info, etc.), all seem to be correct because I am able to move onto the next screen to enter the outgoing information, but when I select next I receive a message stating "Authentication failed.  Please verify your username/password." I am still using my hotmail address and username.  Since deleting the account I have tried changing my password also on my account on my PC, but this has not helped either. Please advise how I can get my hotmail back on my phone and also get it to receive and send emails.  Thanks so much.

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