Authentication Failed Error on mobile phone

Anonymous
2012-06-21T21:22:02+00:00

When trying to access my email on my android phone, it says authentication failed.  I logged into my account on the computer, and it works.  I deleted my account on my phone and tried to set it up again.  I still get the authentication error.  Any ideas??  I have been getting my emails on my phone for over 3 years with no problem (same account.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-22T23:45:48+00:00

I have Android 4.03 and this wouldn't work.  It isn't just a firmware issue, it is a problem with the app which only seems to work when you're on Wifi (not when on 3G/4G/LTE).

There are good instructions how to get rid of the app and go back to the old Hotmail app in the 'most helpful reply' here: http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/why-does-my-phone-app-for-outlookcom-keeps-giving/c52c6772-c73e-4014-adbe-b9a7cff3c041?page=1

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62 additional answers

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  1. Anonymous
    2017-10-13T15:04:35+00:00

    Badmus nu

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  2. Anonymous
    2017-10-13T15:06:27+00:00

    Badmus nu

    B

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  3. Anonymous
    2017-11-06T15:40:07+00:00

    What is going on??? An authentication error comes up every few minutes for my email. I have changed the password but still no go.

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  4. Anonymous
    2017-12-08T12:04:40+00:00

    my WiFi is ok as I can get the internet on my laptop.

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