Authentication Failed Error on mobile phone

Anonymous
2012-06-21T21:22:02+00:00

When trying to access my email on my android phone, it says authentication failed.  I logged into my account on the computer, and it works.  I deleted my account on my phone and tried to set it up again.  I still get the authentication error.  Any ideas??  I have been getting my emails on my phone for over 3 years with no problem (same account.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-04-22T23:45:48+00:00

I have Android 4.03 and this wouldn't work.  It isn't just a firmware issue, it is a problem with the app which only seems to work when you're on Wifi (not when on 3G/4G/LTE).

There are good instructions how to get rid of the app and go back to the old Hotmail app in the 'most helpful reply' here: http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/why-does-my-phone-app-for-outlookcom-keeps-giving/c52c6772-c73e-4014-adbe-b9a7cff3c041?page=1

Was this answer helpful?

300+ people found this answer helpful.
0 comments

62 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-03-16T00:18:26+00:00

    kamyar moloody

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-03-14T12:21:38+00:00

    resrected sir   ihave not got email and authentication failed problem

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2018-02-03T05:37:31+00:00

    Hi VILMOSPARADI,

    Please post the Microsoft account that you are having issues with so that we can check it and investigate your concern further. Don't worry about it being posted here - it's masked automatically by the system for security purposes. Only you and we moderators can see it. Also, please confirm what is the mobile device that you're using and the exact steps on how

    I am having the same issue, I don't think I got to my phone quick enought to authenticate it, but I requested another SMS message and nothing was sent.  I then tried the option of receving an emailing the authentication request, entered in my gmail email address and I did not receive anything. 

    Please let me know what I can do to resolve this, after all that is the glorious thing about doing anything, anywhere.  

    AshleyT06

    you set up your account on your mobile phone.

    Thank you.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2017-12-31T02:09:41+00:00

    im having the same problem ive changed my so many times. im running out of passwords. and i need my email for my work.. and dont know whats going on

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments