Authentication Failed Error on mobile phone

Anonymous
2012-06-21T21:22:02+00:00

When trying to access my email on my android phone, it says authentication failed.  I logged into my account on the computer, and it works.  I deleted my account on my phone and tried to set it up again.  I still get the authentication error.  Any ideas??  I have been getting my emails on my phone for over 3 years with no problem (same account.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-22T23:45:48+00:00

I have Android 4.03 and this wouldn't work.  It isn't just a firmware issue, it is a problem with the app which only seems to work when you're on Wifi (not when on 3G/4G/LTE).

There are good instructions how to get rid of the app and go back to the old Hotmail app in the 'most helpful reply' here: http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/why-does-my-phone-app-for-outlookcom-keeps-giving/c52c6772-c73e-4014-adbe-b9a7cff3c041?page=1

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  1. Anonymous
    2013-04-18T05:37:44+00:00

    I have the same issue. Able to launch application. Use the login information and asks what permissions the app will have. Selected "Yes", shoots to next screen "Validating Account". The App reply’s with "Authentication Failed Try Again"

     

    Logged in to Outlook.com on the Desktop, as well as on the mobile browser, and worked fine.

     

    Phone Model: SAMSUNG-SGH-I997

    OPS: Android 2.2

    Firmware Version: 2.2.1

     

     

     

    Outlook is not running on for older firmware. I updated my firmware to 2.3.6 which is the latest version and outlook started up with no issue for me.

    Can find out how to update your firmware from here http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045584&fm_seq=46246 show you how to update for most Samsung phones. Microsoft should make sure they do all firmware not just the newest but what do I know. lol

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  2. Anonymous
    2013-04-18T04:47:18+00:00

    I have the same issue. Able to launch application. Use the login information and asks what permissions the app will have. Selected "Yes", shoots to next screen "Validating Account". The App reply’s with "Authentication Failed Try Again"

    Logged in to Outlook.com on the Desktop, as well as on the mobile browser, and worked fine.

    Phone Model: SAMSUNG-SGH-I997

    OPS: Android 2.2

    Firmware Version: 2.2.1

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  3. Anonymous
    2013-04-18T02:34:52+00:00

    Op system:  Android

    Using the new Outlook Android app.

    Receiving  "Authentication Failed" note.  Retried for hours with no luck.

    Email address:  ******@hotmail.com

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  4. Anonymous
    2013-04-18T02:24:59+00:00

    Shortened the password to 8 characters.  Still get the failed authentication message.  I have been at this pro

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