Authentication Failed Error on mobile phone

Anonymous
2012-06-21T21:22:02+00:00

When trying to access my email on my android phone, it says authentication failed.  I logged into my account on the computer, and it works.  I deleted my account on my phone and tried to set it up again.  I still get the authentication error.  Any ideas??  I have been getting my emails on my phone for over 3 years with no problem (same account.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-22T23:45:48+00:00

I have Android 4.03 and this wouldn't work.  It isn't just a firmware issue, it is a problem with the app which only seems to work when you're on Wifi (not when on 3G/4G/LTE).

There are good instructions how to get rid of the app and go back to the old Hotmail app in the 'most helpful reply' here: http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/why-does-my-phone-app-for-outlookcom-keeps-giving/c52c6772-c73e-4014-adbe-b9a7cff3c041?page=1

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  1. Anonymous
    2013-04-19T23:12:17+00:00

    The reinstallation and verification doesn't work. Hotmail just redirects me to the outlook app, so that's a worthless solution. You're going to have to do better than that.

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  2. Anonymous
    2013-04-19T22:59:17+00:00

    Thanks for making MS aware of this issue.  I just tried using the Hotmail app and it just directs me to upgrade to Outlook same as before.  I also uninstalled/reinstalled with the same result.

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  3. Anonymous
    2013-04-19T21:08:15+00:00

    Hi Everyone,

    Thank you for posting in Microsoft Community! Let me assist you with your concern about accessing your account on your device.

    We apologize for the inconvenience regarding this issue. Our product groups is currently investigating this issue. as a temporary workaround you can use the Hotmail app for the meantime in accessing your accout using your mobile phone.

    We will update this thread once  a fix has been released for this issue. We appreciate your patience.

    Thanks!

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  4. Anonymous
    2013-04-19T10:13:13+00:00

    Today, the two step verification process began available to me. Prior to today, I was using the latest version of the Outlook.com app for my Galaxy Nexus running Android 4.2. When I signed up for two step verification, I was automatically signed out of Outlook.com app for Android. I went to sign back in and it sent me a security code. I entered in the security code, next it said "working", after that I was prompted to accept "Let this app access your info" settings, then it said "verifying",  followed by that it said "validating your account", and finally it said "authentication failed authentication was not successful try again".

    I tried this several times with different code. I have turn my phone off and on. I have uninstalled and reinstalled the app. Nothing worked.

    I am unable to use the latest Outlook.com Android app after I signed up for two step verification. After reading other people's issues, it seems the issue is with the latest version of the Outlook.com Android app.

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