Authentication Failed Error on mobile phone

Anonymous
2012-06-21T21:22:02+00:00

When trying to access my email on my android phone, it says authentication failed.  I logged into my account on the computer, and it works.  I deleted my account on my phone and tried to set it up again.  I still get the authentication error.  Any ideas??  I have been getting my emails on my phone for over 3 years with no problem (same account.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2013-04-22T23:45:48+00:00

I have Android 4.03 and this wouldn't work.  It isn't just a firmware issue, it is a problem with the app which only seems to work when you're on Wifi (not when on 3G/4G/LTE).

There are good instructions how to get rid of the app and go back to the old Hotmail app in the 'most helpful reply' here: http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/why-does-my-phone-app-for-outlookcom-keeps-giving/c52c6772-c73e-4014-adbe-b9a7cff3c041?page=1

Was this answer helpful?

300+ people found this answer helpful.
0 comments No comments

62 additional answers

Sort by: Most helpful
  1. Anonymous
    2017-10-13T15:04:35+00:00

    Badmus nu

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2017-10-13T14:48:34+00:00

    What is this old stuff from back in 2013 doing here? Somebody needs to clean house. Frustrating when something isn't working and the answers are from years back.

    Was this answer helpful?

    0 comments No comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  4. Anonymous
    2017-09-02T20:58:44+00:00

    I got my phone verification code on my galaxy s7. when I try to get the code and phone verified the codes as I have tried at least 4 times with different codes. the codes wouldnt work at all. message comes up code not excepted or not working

    Richie B

    Was this answer helpful?

    0 comments No comments