Configuring preferences and options in Outlook.com
Hi fluffbundle,
I apologize for the delay in responding to you.
I understand that you want to disable the ads in your Inbox. Please be informed that the ads that Hotmail/Outlook have in your Inbox is there because it pays to maintain the services provided knowing that it is free. If you want to have an ad-free account, you may want to upgrade to Hotmail/Outlook Plus.
In line with this, we'd like to have a screenshot of the issue you are having on your account. You may provide it in the private message area where you have to sign in using a Microsoft account and click Private Messages tab across All Replies.
Feel free to post back if you need clarifications.
Thank you.