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Have various Outlook 2016 search problem recently, but couldn't solve the latest one. User is on Windows 7
What happen:
Everytime the user starts the Outlook, it will give this warning.
Search cannot complete the indexing of your Outlook data. Indexing cannot continue for C:\Users\xxxxx\Documents\Outlook Files\xxxxxx.pst (error=0x81404005). If this error continues, contact Microsoft Support.
Search will works, but will not index any new incoming emails
If user close the Outlook and start again, it gives the same warning again, and previous unindex emails will be indexed. But subsequently new incoming emails will not be indexed again until the next Outlook restart.
We have tried:
still having the same problem.
any suggestion?
A Microsoft application for managing email, calendars, contacts, and tasks across devices and platforms.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Update: With the help from Richard Batty here, we located the offending update that causes this problem. On Windows 7, the update is KB4022719, on Windows 10 it's KB4022715.
I also checked KB4022725, it wasn't there either
oh BTW I do have KB4022714. I wonder if I should uninstall this?
I checked the update KB4022715 and it wasn't there. I have Windows 10. However I am getting the search error is still coming up. Not all the time though. It is saying "something went wrong and your search couldn't be completed. Could it have been an office 365 update?
when I uninstalled the latest patch KB4022725, my outlook2016 has restored the indexing. but I also wonder to know when we can reinstall the KB4022725 as it is a security patch. we have to install it.
Ma Gen Qun