[Office 2016] Search cannot complete the indexing of your Outlook data

Anonymous
2017-06-16T00:40:40+00:00

Have various Outlook 2016 search problem recently, but couldn't solve the latest one. User is on Windows 7

What happen:

Everytime the user starts the Outlook, it will give this warning.

Search cannot complete the indexing of your Outlook data. Indexing cannot continue for C:\Users\xxxxx\Documents\Outlook Files\xxxxxx.pst (error=0x81404005). If this error continues, contact Microsoft Support.

Search will works, but will not index any new incoming emails

If user close the Outlook and start again, it gives the same warning again, and previous unindex emails will be indexed. But subsequently new incoming emails will not be indexed again until the next Outlook restart.

We have tried:

  1. rebuild the index
  2. create a new mail profile
  3. move the pst to the totally new pst
  4. update Office to latest version 1705, Build 8201.2102
  5. run a repair Office

still having the same problem.

any suggestion?

Microsoft 365 Insider | Outlook | Windows

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Anonymous
2017-06-16T13:54:50+00:00

Update: With the help from Richard Batty here, we located the offending update that causes this problem. On Windows 7, the update is KB4022719, on Windows 10 it's KB4022715.

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  1. Anonymous
    2017-06-18T12:48:16+00:00

    Just a note that it is better to uninstall the update from an administrator account, and not from a normal user account (by keying in the administrator password when prompt)

    I have one user that still have problem after uninstall the update, which I didn't switch to an administrator account (lazy :p), and key in the administrator password when prompt to uninstall.

    The problem goes away after I

    1. install the windows 7 KB4022719 update again
    2. uninstall the update from an administrator account

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  2. Anonymous
    2017-06-17T09:21:52+00:00

    Noted thanks we just wait for a fix

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  3. Anonymous
    2017-06-16T19:06:53+00:00

    Same problem, and same fix.

    However two other W7 pc's didnt have the issue. The only significant difference is the problem one had office 2016 x86 and the two that didnt need the patch removing were x64 Office instalations. 

    Tony

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  4. Anonymous
    2017-06-16T15:30:35+00:00

    I confirm it is KB4022719 - in Windows 2008 R2. I removed the sucker and my Terminal Server works as before.

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