[Office 2016] Search cannot complete the indexing of your Outlook data

Anonymous
2017-06-16T00:40:40+00:00

Have various Outlook 2016 search problem recently, but couldn't solve the latest one. User is on Windows 7

What happen:

Everytime the user starts the Outlook, it will give this warning.

Search cannot complete the indexing of your Outlook data. Indexing cannot continue for C:\Users\xxxxx\Documents\Outlook Files\xxxxxx.pst (error=0x81404005). If this error continues, contact Microsoft Support.

Search will works, but will not index any new incoming emails

If user close the Outlook and start again, it gives the same warning again, and previous unindex emails will be indexed. But subsequently new incoming emails will not be indexed again until the next Outlook restart.

We have tried:

  1. rebuild the index
  2. create a new mail profile
  3. move the pst to the totally new pst
  4. update Office to latest version 1705, Build 8201.2102
  5. run a repair Office

still having the same problem.

any suggestion?

Microsoft 365 Insider | Outlook | Windows

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Anonymous
2017-06-16T13:54:50+00:00

Update: With the help from Richard Batty here, we located the offending update that causes this problem. On Windows 7, the update is KB4022719, on Windows 10 it's KB4022715.

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  1. Anonymous
    2017-06-27T19:43:12+00:00

    oddly enough, As I look at the description of the fixes this update lists, I dont see any mention of the search issue that is broken in outlook being among the things fixed... 

    kb4032695 mentions it though. weird.

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  2. Anonymous
    2017-06-27T19:34:09+00:00

    oddly enough, As I look at the description of the fixes this update lists, I dont see any mention of the search issue that is broken in outlook being among the things fixed...

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  3. Anonymous
    2017-06-27T19:29:21+00:00

    that link is only if you are using windows 10 build 10240.  if you are using anniversary, creators, or whatever versions, the update would be something else. but you can look on the left side of the description and find links for other builds.

    like this one for creators update. https://support.microsoft.com/en-us/help/4022716  (KB4022716)

    its so early that at this second, the catalogue doesnt even show it.  *LAUGH*

    http://www.catalog.update.microsoft.com/Search.aspx?q=KB4022716

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  4. Anonymous
    2017-06-27T19:20:23+00:00

    It is already released for Eastern Time, Window 7 KB4022168. I saw the KB for Windows 10 but it applied the update so fast that I couldn't the see the number. After the update finished, it was not listed in the update history for Windows 10.

    Found it: https://support.microsoft.com/en-us/help/4032695/windows-10-update-kb4032695

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