The ability to select the Office Insider Program is greyed out

Anonymous
2018-01-13T07:03:46+00:00

Let's start with a picture:

This is pretty much the same as https://answers.microsoft.com/en-us/msoffice/forum/msoffice\_officeinsider-mso\_mac/the-ability-to-select-the-office-insider-program/812a6957-7bc5-48ed-b0a9-413d78c9ffd2

However, I have additional information that may help:

OS Version: MacOS 10.12.6 (Sierra)

Current Office version: Version 16.7 (171029)

Licence: Office 365 Subscription

My Mac is not wholly administred by an IT group - it is my personal MacBook Pro, but I one of customers has loaded some stuff to force me to encrypt my drive and a few other things (had to agree before I could get access to confidential documents), but I still have administrator access (via su if all else fails)

My suspicion is that my customer has done something to disable access to the Office Insider updates.

Does anyone have any clues as to what they may have done and how to undo it?

Other info that may or may not be relevant:

I also have a Mac Mini, on which I am happily running the Office Insider Fast versions, currently 16.10 (180109).  The only difference is that the Mac Mini is running OS Version 10.13.1 (High Sierra)

I have been through every privacy setting on both my MBP and Mac Mini to ensure they match.

TIA

RedNectar

aka Chris Welsh

Microsoft 365 Insider | Install, activate, and update | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-13T15:20:53+00:00

    It looks like the auto update window is not active. Notice the difference between my screenshot and yours. In yours, the entire window is greyed-out including the stop light button. While on mine the stoplight button (this just the close "red" button and the "yellow" that closes the window and puts it on the dock.

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  2. Anonymous
    2018-01-13T20:11:48+00:00

    Precisely! That's why I put the screen dump there, to show that "it looks like the auto update window is not active."

    Question is. How do I make it active?

    [Edit: I think I missed you point when I first read your answer - the button colour are determined by System Settings > General > Appearance.  I have mine set to Graphite, hence I get grey buttons instead of the "blue themed" red and orange ]

    RedNectar

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  3. Jim G 134K Reputation points MVP
    2018-01-15T17:04:47+00:00

    Please open Microsoft Word and go to the Word menu and choose About Word. Take note of the license type. Is it what you expected?

    It does seem that your Mac is under some else's management.

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