AutoUpdate Error - One or more update packages could not be downloaded

Anonymous
2018-01-17T11:37:44+00:00

I have been having this issue for a couple months around the same time I upgraded to OS X High Sierra (10.13).  Whenever I try to update using auto update I receive the following message: "One or more update packages could not be downloaded.  Please try again.".

I have tried a normal uninstall, the full uninstall, and removal of license but nothing works.  Any help would be greatly appreciated

I have been able to manually update various office applications by waiting until the non insider updates are available online and downloading those packages.  I would like to resolve this issue so that I can start using auto update tool and receive the insider slow updates as well.

Microsoft 365 Insider | Install, activate, and update | MacOS

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  1. Anonymous
    2018-01-22T22:22:49+00:00

    Hi Jay,

    My subscription is current and I'm able to log in.

    I had automatic upgrades enabled and joined the insider slow (tried fast to see if it would help but it didn't).

    I was using 3.14.  When 3.15 was made available to download (non-insider) I downloaded it but still having issues.

    Sorry

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  2. Anonymous
    2018-01-22T22:31:14+00:00

    Joshua,

    Can you retry the download again, and confirm whether or not the issue persists? Also, what region are you located in?

    -Jesse

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  3. Anonymous
    2018-01-23T13:21:24+00:00

    Hi Jess,

    Just tried again with same results - fails at about 50%.

    I'm located in Bermuda, which is off the east coast of the US.

    • Josh

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  4. Anonymous
    2018-01-23T17:33:03+00:00

    Thank you for the update. I'll keep you posted

    -Jesse

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  5. Anonymous
    2018-01-24T12:46:00+00:00

    Hi Jesse,

    Slight correction to my earlier reply to Jay ...

    • My subscription is current and I'm able to log in.
    • "Automatically check" was chosen with insider slow; I would be prompted to install updates but when I did, I would get the original error message.  I recently put it on "Manual" as I didn't want to be prompted daily to update
    • Currently on version 3.15 (180116) of autoupdate.  Updated using the link you or Jay posted earlier ... at this point it says there are no updates available
    • Office 16.9 (180116) that I downloaded from the "Update history for Office 2016 for Mac" website.

    Thanks in advance,

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