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I have been unable to open any of my Office 365 applications and since I have not been able to export an .olm file from Outlook I do not want to uninstall Outlook and do a clean reinstall of my Office 365 suite because I will lose a lot of information in Outlook (preferences, signatures, calendar items stored on My Computer, etc). Since I cannot open any Office applications I cannot use the update function to see if it was a Fast Build update problem. Thus I was happy to find an article where I could manually install the updates via the Terminal utility (./msupdate --install). Unfortunately, when I run the command lines, I get the following: "Queued updates:
OPIM2019
XCEL2019
ONMC2019
MSWD2019"
I am not sure what to do with this information because it does not seem to be actually downloading the updates. I have tried restarting the computer but that does not change anything as the Terminal reports after I put in the command line again that updates are available and they have been queued. Any suggestions?
Thank you!
Here is the beginning (first paragraph) of my long crash report when I try to open Outlook:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_INSTRUCTION
ExceptionEnumString: 2
Exception Code: 0x00000001 (0x00007fffd2abf004)
Date/Time: 2018-10-09 11:50:05 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.19.0.18100303
Crashed Module Name: CoreFoundation
Crashed Module Version: 6.9.0
Crashed Module Offset: 0x00000000000f543d
Blame Module Name: mso30
Blame Module Version: 16.19.0.181003
UnsymbolicatedChecksum: AB4F644DA2EFE4F1E4492D3AABE95D99
Blame Module Offset: 0x0000000000222c1d
StackHash: 6fc4e7a8857f571c-dm_2_main
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007ffeed954930
Crashed thread: 0
uncaught ObjC exception, reason: *** -[__NSCFString stringByAppendingString:]: nil argument
Processes in Microsoft 365 Insider for installing preview builds, activating subscriptions, and keeping apps up to date with the latest Insider features.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
What version of MacOS do you have installed currently?
-Jesse
You can at least try backing up the main identity:
/Users/<username>/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile
Unfortunately, I cannot back up my data in Outlook because I cannot get into Outlook. Apparently there is no other way to get an .olm file which I need unless I can get into Outlook.
Aaron
Hi Aaron,
Sorry to hear that, but you should be able to still backup your Outlook data before performing the reinstall:
I just downloaded AutoUpdater and the AutoUpdater application popped up. Unfortunately, it did not fix the problem of opening the Office apps so i guess I will have to uninstall and reinstall even though I will lose a lot of Outlook data.
Thank you for your help.
Best,
Aaron