Problems getting started error message on every workspace

Anonymous
2023-03-22T22:27:08+00:00

Really excited to try but all our users are getting:

"Oops!

We couldn't save the Loop workspace and pages you've created. They'll be lost as soon as you refresh or navigate awya from this page. Copy anything from them you want to keep and paste it somewhere else. Then, please try to create this workspace again."

Any ideas on what is wrong?

Thanks in advance!

Microsoft 365 Insider | Loop | Windows
Microsoft 365 Insider | Loop | Windows

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2023-03-24T16:58:02+00:00

    Same here, on my corporate MacOS and personal MacOS too (using Safari or Edge).

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  2. Anonymous
    2023-03-24T16:23:58+00:00

    Same Here, Oops Error.

    Error in Console:

    Failed to load resource: the server responded with a status of 500 () substrate.office.com/speedway/v1.0/workspaceGroups:1 Failed to load resource: the server responded with a status of 500 () SidebarLayout.5a162567697323ddd716.js:1 Uncaught (in promise) UnknownRosterCreateError: Workspace creation failed: InternalServerError at Object.T [as createRoster] (LoopAppDataModelLoader.738d4532516f743eb5ea.js:1:25282) at async he (LoopAppDataModelLoader.738d4532516f743eb5ea.js:1:34368) at async LoopAppDataModelLoader.738d4532516f743eb5ea.js:1:42732 at async Te.add (LoopAppDataModelLoader.738d4532516f743eb5ea.js:1:42596) DevTools failed to load source map: Could not load content for https://loop.microsoft.com/fluid/prod/loop-app/hashed/53984.37e83d681c378104b1fb.css.map: HTTP Fehler: Statuscode 404,net::ERR_HTTP_RESPONSE_CODE_FAILURE

    Session id: ed92df69-3710-4f6e-8e81-1595f75c8252

    App version: 20230228048.95

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  3. Anonymous
    2023-03-24T15:37:34+00:00

    Same issue here with "Oops! We couldn't save the Loop workspace...". 24 hours have passed since we enabled Loop via the new policy.

    Interestingly, I have a user who can create/save workspaces just fine. I however just get the "Oops! We couldn't save the Loop workspace" error whenever I try and do anything. I am also seeing multiple 401 errors in the console for https://substrate.office.com/speedway/v1.0/workspaceGroups and variations of https://substrate.office.com/recommended/api/beta/loop/

    Session id: 8d3119dd-f129-4b33-b102-201b78c8594b

    App version: 20230228048.95

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  4. Anonymous
    2023-03-24T13:45:27+00:00

    Hi Rob,

    Thank you, I have already applied these settings and left it for over 3 hours and still get the same error, before I had applied the settings I couldn't get on at all.

    Kind regards

    Alan

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  5. Anonymous
    2023-03-24T12:57:23+00:00

    There are a few steps to get it working:

    Manage Loop experiences (Loop app and Loop components) in SharePoint - SharePoint in Microsoft 365 | Microsoft Learn

    We just applied to all (as we are only 150 people).

    It loads etc but we get the same save error reported in this thread.

    Tx

    Rob

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