Problems getting started error message on every workspace

Anonymous
2023-03-22T22:27:08+00:00

Really excited to try but all our users are getting:

"Oops!

We couldn't save the Loop workspace and pages you've created. They'll be lost as soon as you refresh or navigate awya from this page. Copy anything from them you want to keep and paste it somewhere else. Then, please try to create this workspace again."

Any ideas on what is wrong?

Thanks in advance!

Microsoft 365 Insider | Loop | Windows
Microsoft 365 Insider | Loop | Windows

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2023-03-24T08:14:38+00:00

    Session id: a3c1028f-3bd0-4f4e-9eb7-a7c8dbae7718

    App version: 20230228048.95

    Create a Workspace

    After workspace is created we get this error...

    We couldn’t save the Loop workspace and pages you’ve created. They’ll be lost as soon as you refresh or navigate away from this page. Copy anything from them you want to keep and paste it somewhere else. Then, please try to create this workspace again.

    Workspace disappears after the page is reloaded.

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  2. Anonymous
    2023-03-24T07:53:55+00:00

    previous was with my work account. Tried with my personal account and I dont get the erro

    App Info

    **Session ID:**2c28b0f5-dea2-416f-a645-a98d94486816

    **App version:**20230228048.95

    interesting that the App versions are the same.

    It is the same if I use Edge, Chrom or Safari browsers

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  3. Anonymous
    2023-03-24T07:01:40+00:00

    I have actually tested Loop in two tenants. One is getting this error and the other one is working fine.

    Checking the "About" sections for both I see there is a difference in the Appversion.

    Working correctly:

    Sessions-id:18dc5b26-de29-4a91-92db-985fa4f7b9ea

    Appversion:20230228048.92

    Is not Working:

    Session id: 792f6519-b205-4662-8357-3686adc33b4e

    App version: 20230228048.95

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  5. Anonymous
    2023-03-24T06:00:44+00:00

    To help us debug this issue:

    • Go to the "..." Menu in the top right corner of a Loop page
    • Click "About"
    • Click "Copy to clipboard" to copy the session ID and app version
    • Email that with a description of your problem to *** Email address is removed for privacy ***

    This will give us more context as to what's causing these issues saving workspaces and pages. Thanks for helping us make Loop better!

    Session id: 8873b113-c0fb-4103-b1cd-5a92e6f20d8c

    App version: 20230228048.95

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