Problems getting started error message on every workspace

Anonymous
2023-03-22T22:27:08+00:00

Really excited to try but all our users are getting:

"Oops!

We couldn't save the Loop workspace and pages you've created. They'll be lost as soon as you refresh or navigate awya from this page. Copy anything from them you want to keep and paste it somewhere else. Then, please try to create this workspace again."

Any ideas on what is wrong?

Thanks in advance!

Microsoft 365 Insider | Loop | Windows
Microsoft 365 Insider | Loop | Windows

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2023-03-31T17:37:20+00:00

    I setup the cloud policies and the Sharepoint permissions. I'm testing with my account, which has a license and mailbox. I have access to our root Sharepoint site. Still getting the Oops error.

    **Session ID:**74f030f6-ad63-483e-9d54-36c8c76b35c0

    **App version:**20230228099.05

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  2. Anonymous
    2023-03-31T13:10:53+00:00

    So much hope. Like always :D

    Sad. What I can say. Need to delete everything...

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  3. Anonymous
    2023-03-31T13:01:00+00:00

    So Without Exchange license we can't use it :)))) Amazing

    From what I understood, it's seems to be worth ...

    It is not enough to have an Exchange Online license, you also need to have a mailbox hosted on the 365 tenant and not on an on-prem exchange server.

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  4. Anonymous
    2023-03-31T12:53:31+00:00

    So Without Exchange license we can't use it :)))) Amazing

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  5. Anonymous
    2023-03-31T12:43:04+00:00
      • Possible solutions (using Loop with your Organization ID): 
        - You need to have an Exchange Online **mailbox** associated with your Organization ID. Once you've been provisioned an **Exchange Online mailbox**, and you've signed into it one time, everything that Loop needs from Exchange Online can be set up the next time you try to use Loop. Work with your Microsoft 365 administrator or your help desk to ensure you have an active Exchange Online mailbox.
-

    Microsoft needs to update their documentation then. On this page (https://learn.microsoft.com/en-us/sharepoint/manage-loop-components#loop-service-requirements) it specifically says an Exchange Online LICENSE, but makes no mention that a mailbox needs to be hosted there as well. No love for on-prem mail users?

    "The Loop app currently requires each user to have an Exchange Online license. If not, users will experience failures in the Loop app, be unable to create new Loop workspaces, will not receive notifications or signals when users collaborate and update, and other experiences may also fail."

    I have an exchange online license, but not a mailbox hosted online, and receive these errors.

    A mailbox hosted in exchange online and a license are VERY different things. Microsoft seems to use these terms interchangeably across multiple products but they are very much not one and the same.

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