Signatures no longer working

Anonymous
2022-07-15T19:32:57+00:00

Since the last update, my signatures are no longer functioning. When I select signatures in a new email window, it does not list any - it is simply blank, the divider bar, and then the menu option to open the Signature editing panel:

Then, once in the Signature editing panel, only my signatures for my exchange-based email account appear. Otherwise, all of my email accounts appear when I click the drop-down menu to select a different (IMAP/Gmail) account, but when I select any of the non-exchange email accounts, it shows "Accounts are not available.":

If I then click on the drop-down again, it opens a pop-up window stating "This option is available only when Microsoft Outlook is running. Do you want to start Outlook?"

Regardless of if I select either Yes or No, nothing happens.

Clearly, Outlook is already running, I am using Outlook to test this stuff. My signatures are there in the appdata folder as well, so it is not an issue of missing signatures either.

The steps I have attempted to resolve:

  • delete and remake signatures
  • run Outlook in safe mode
  • fully uninstall and reinstall office
  • delete all accounts, fully uninstalling and reinstalling office, and then adding the accounts again

This issue only started occurring earlier this week. So, is this just a beta issue, or is my office/outlook just completely broken?

Microsoft 365 Insider | Outlook | Windows

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  1. Anonymous
    2022-10-27T16:49:01+00:00

    It looks A-OK. I deleted the registry hack and my emails are auto-signing.

    Version 2211 Build 15822.20000 CTR. Beta Channel.

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  2. Anonymous
    2022-07-27T18:08:44+00:00

    That is the version I was on last evening when it was still broken.

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  3. Anonymous
    2022-07-26T15:52:39+00:00

    IU,

    If you can get a ticket submitted the team can look into it further. If the issue is too problematic, please switch to a production channel.

    When I have seen contact support not work in the past it was due to a reg key. Check this key:

    Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Diagnostics

    Make sure SupportEntitlementState=3

    If its already that number then make sure you are signed in with your account under File, Office Account, User Information.

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  4. Anonymous
    2022-07-21T11:16:04+00:00

    I have the same issue, but I am on the Current Channel. SIgnatures have stopped working and the field is blank, and you cannot create a new one.

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  5. Anonymous
    2022-07-18T19:15:29+00:00

    Was just coming here to figure out how to post the same problem. Tried running both Repair tools.

    Same symptoms:

    • Signature files are in proper %appdata% location
    • Blank on "Insert Signature"
    • Outlook tells me I need to run Outlook. When. I. Am. Running. Outlook.

    Signed up for Beta channel.

    Version 2208 Build 15511.20000 CtR

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