Signatures no longer working

Anonymous
2022-07-15T19:32:57+00:00

Since the last update, my signatures are no longer functioning. When I select signatures in a new email window, it does not list any - it is simply blank, the divider bar, and then the menu option to open the Signature editing panel:

Then, once in the Signature editing panel, only my signatures for my exchange-based email account appear. Otherwise, all of my email accounts appear when I click the drop-down menu to select a different (IMAP/Gmail) account, but when I select any of the non-exchange email accounts, it shows "Accounts are not available.":

If I then click on the drop-down again, it opens a pop-up window stating "This option is available only when Microsoft Outlook is running. Do you want to start Outlook?"

Regardless of if I select either Yes or No, nothing happens.

Clearly, Outlook is already running, I am using Outlook to test this stuff. My signatures are there in the appdata folder as well, so it is not an issue of missing signatures either.

The steps I have attempted to resolve:

  • delete and remake signatures
  • run Outlook in safe mode
  • fully uninstall and reinstall office
  • delete all accounts, fully uninstalling and reinstalling office, and then adding the accounts again

This issue only started occurring earlier this week. So, is this just a beta issue, or is my office/outlook just completely broken?

Microsoft 365 Insider | Outlook | Windows

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  1. Anonymous
    2022-10-06T17:38:14+00:00

    Users in our office on Windows 11 have just run into this issue (we use Gmail as well). Pretty disheartening to see this has been a known problem since July and there is apparently still no official fix?

    Is there a temp fix that the non-tech savvy could apply?

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  2. Anonymous
    2022-10-06T14:25:36+00:00

    I downgraded to 2207 using these instructions and problem solved

    https://massgrave.dev/office-license-is-not-genuine

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  3. Anonymous
    2022-10-06T13:53:34+00:00

    this is just now in October happening to me. I use Outlook 365 but choose gmail type. Signatures not available and also one signature is missing. The list of signatures comes up but cannot add a new on. If I choose the Outlook mail profile, it is available but that will be awkward because I use Gmail for all synching.

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  4. Anonymous
    2022-10-06T13:40:02+00:00

    Microsoft® Outlook® for Microsoft 365 MSO (Version 2209 Build 16.0.15629.20152) 32-bit
    Google Workspace Sync for Outlook

    Signature exists in the C:\Users\username\AppData\Roaming\Microsoft\Signatures.
    Tried a fresh Signatures folder but New button still does not work and Email account says "Accounts are not available"

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  5. Anonymous
    2022-10-06T08:56:51+00:00

    Hello. I have the same problem in one of my users as of today. We are using gmail sync up.

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