Word Functions Don't Work

Anonymous
2017-10-15T01:24:14+00:00

Last week my microsoft word automatically updated. Since then it has been lagging, the cursor is not aligned, and functions such as coloring and highlighting words don't work. I have tried to download updated packages or MAU from the office support website but nothing worked. How do I fix this?

Thank you!

Microsoft 365 Insider | Word | MacOS

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  1. Jim G 134K Reputation points MVP
    2017-10-23T21:16:29+00:00

    When asked earlier, you said you have version 16.7 and did not specify the build number. 16.7 is an Insider Fast program.

    Then you said you installed Office from a site that offers only general release builds, not insider builds. General release build would be version 15.39 or 15.40.

    The current Insider Fast build is 16.7 (171008), and I have seen reports that there is even a newer build that some people seem to have received.

    Because Insider Fast builds are so frequent, I think that often it's easier to simply wait for the next build rather than uninstall/reinstall.

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  2. Anonymous
    2017-10-19T20:13:34+00:00

    As stated before, I have already done this. That is why I have an issue. The updated Word caused these issues. 

    I need help how to fix that.

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  3. Jim G 134K Reputation points MVP
    2017-10-19T19:31:55+00:00

    Insider builds can't be updated that way.

    Make sure your Mac has a working internet connection before checking for updates. Install Mac OS X updates followed by Office updates.

    Install Mac OS X updates first:

    To get Mac OS updates, go to the App store on your dock, and then click the Updates button to reveal available updates.

    Then Install Office Updates

    To get the update:

    1. Open any Office application:
    2. Make sure your Mac has a working internet connection
    3. Go to the Help menu and choose Check for Updates
    4. Let AutoUpdate check for and install updates
    5. Restart your Mac

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