Installation on MAC OS 11.4

Anonymous
2021-08-01T19:06:16+00:00

"Yesterday, Saturday July 31, 2021, I purchased Office 365 for MAC. I installed over a working previous copy of 365 and all went well. Upon trying to use Word, I received a message, "Your account ___@___.___ has an expired Microsoft 365 subscription". I called up the "about Word box and saw that my current copy was A) not activated and B) had no product ID # (ID# reads 0000-000-000000). I called up a blank page in word and was informed I have no internet connection as well. I am currently using that non-existent connection to send this message. I've checked everywhere still no result or answers. HELP!""

Microsoft 365 Insider | Install, activate, and update | MacOS

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Anonymous
2021-08-03T15:24:36+00:00

First I want to thank all of the people that did their best to help with this problem.  I was pleased and amazed at the response to my request for help.  Thank you one and all.  I have found the problem and wish to share the fix.  In desperation, I attempted to register the Excel program.  It Worked! Internet access was instant and allowed registration for Excel. I tried to see if booting in “Safe” mode would allow the Word program to access the internet.  It did not.  Then I ask what programs could block internet access for one program in Office Suite and not others.  I have installed in my Apple MAC Book Pro, a Version 10.9.14 of Intego NetBarrier.  As instructed when installing the new Office 365 suite, I turned off the NetBarrier so it would not interfere with the installation.  After installing and rebooting I turned NetBarrier back on.  After guessing my problem had something to do with the firewall, I looked at the NetBarrier applications and applications rules.  That is where I found three Word rules that were in contradiction to my operation of Word.  One rule gave Word “Allow Connections”.  Two rules BLOCKED all access to Word!  I hit “Edit”, removed both Blocked entries and Eureka!  Word registered and has worked perfectly since.  Hope this helps others.

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  1. Anonymous
    2021-08-01T19:50:24+00:00

    Hi BERNARDTHARP,

    Thanks for posting in the community.

    According to your description, I would like to confirm your subscription. Which account has the subscription, the account ******@Pacbell.net? Please try the steps in the reference and provide a screenshot of your subscription.

    If you do have Microsoft 365 Personal or Family subscription, since the error message mentioned you had no internet connection, please try to change your network and re-sign in your account to activate Office applications. If the issue still exists, please provide a full screenshot of the error message.

    When you have time, you are welcome to come back and let us know if you still need help here.

    Regards,

    George

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